Mgr. EVS and Stewarding- Full Time, Public Area Housekeeping (Harrah's SoCal)

Harrah's Resort Southern California•Valley Center, CA

19h

About The Position

Manages the staffing, planning, and organization of the EVS and Stewarding departments, directly supervising department supervisors. The role is responsible for cleanliness throughout casino and hotel public areas and for coordinating personnel, vendors, projects, budgets, training, and departmental procedures. It also involves maintaining guest-service and safety standards, inspecting facilities, and responding professionally to customer concerns.

Requirements

Bachelor’s degree or equivalent experience.
At least three years of supervisory experience in Housekeeping, EVS, or a related area.
Ability to maneuver throughout the casino, public areas, and kitchen areas, including areas with temperatures above 130 degrees or below 0 degrees.
Ability to reach, pull, bend, crouch, and kneel while performing job duties.
Ability to perform line employees’ physical duties in emergencies.
Ability to operate all kitchen equipment and machinery.
Ability to lift up to 75 pounds.
Ability to read, write, speak, and understand English.
Ability to respond calmly and make rational decisions when handling guest and employee conflicts.
Ability to respond to visual and aural cues.
Ability to tolerate secondhand smoke, high noise levels, bright lights, and dust.

Responsibilities

Oversee cleanliness of casino and hotel public areas, including the casino floor, hotel lobby, restaurants, spa, and back-of-house areas.
Schedule vendors and personnel efficiently across all shifts.
Assist with execution of departmental budgets and capital plans.
Ensure administrative functions comply with policy, including counseling, commendations, disciplinary actions, terminations, and grievance hearings.
Assist with developing short-term and long-range planning goals.
Assist with developing and implementing training programs.
Lead or support construction, renovation, and preventative maintenance efforts.
Administer and communicate policies and procedures to maintain employee performance standards.
Manage projects such as redecorating and heavy cleaning, maintaining productivity and meeting completion schedules.
Conduct periodic random facility inspections and recommend process changes as necessary.
Ensure chemicals used comply with OSHA requirements.
Work proactively with other departments to address potential guest-service or safety issues.
Ensure customer concerns are handled effectively and professionally.
Maintain consistency in counseling, discipline, and communications.
Coordinate multiple projects in a diverse, fast-paced, deadline-driven environment, prioritizing and adapting to last-minute requests and changes.