Manager, Equipment Service Engineer

Agilent Technologies•Frederick, MD

10d•Onsite

About The Position

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Agilent’s Field and Equipment Service Engineers help scientists make discoveries that improve quality of life. We deliver insight, technical support, and reliable service that keep labs running smoothly and efficiently. Agilent is seeking a Manager, Equipment Service Engineers to support our Boulder and Frederick, Colorado NASD labs. This on-site leadership role supports Agilent’s Active Pharmaceutical Ingredient manufacturing labs and focuses on installation, maintenance, repair, qualification, and reliability of Agilent and multi-vendor laboratory systems. In this role, you will lead and support service engineering activities across two Colorado Agilent ATD lab locations, helping resolve complex instrument challenges without the extensive travel and variability of external client sites.

Requirements

Bachelor’s degree in chemistry, analytical chemistry biochemistry, biotechnology or similar
5+ years experience as an Agilent Field Service Engineer or similar position
Experience with the Agilent solutions is required
Experience with troubleshooting and problem solving
Experience with equipment parts sourcing

Nice To Haves

Leadership experience as a supervisor/manager is preferred
Agilent provided instrument training

Responsibilities

Install, maintain, repair, and qualify laboratory instruments, hardware, software, network products, and configurations at internal Agilent sites
Diagnose and resolve product performance issues, most often related to hardware
Perform preventive maintenance and advise users on configurations that may affect performance and reliability
Document service activities and repairs in computerized maintenance management software
Support audits by defending maintenance, qualification, and use of lab instruments
Deliver integrated solutions, including peripherals, communications, operating systems, and application software
Mentor service engineers and instrument users on Agilent instrument systems