Field Service Manager (Equipment)

D2B Groups•Greensboro, NC

4d•Onsite

About The Position

We are seeking a dedicated Field Service Manager to join D2B Groups. In this role, you will oversee the daily operations of our service department, ensuring efficient service delivery and excellent customer satisfaction. You will lead and coordinate a team of service professionals, manage workflows, and ensure compliance with company policies and industry standards.

Requirements

Minimum of 5 years experience in service management or related roles
Proven leadership skills with the ability to manage and motivate teams
Strong communication and interpersonal skills
Experience in process optimization and performance management
Ability to handle customer relations and resolve issues effectively
Proficiency with service management software and tools
Strong problem-solving and decision-making abilities

Nice To Haves

Bachelor's degree in Business Administration, Management, or a related field preferred

Responsibilities

Oversee the daily operations of our service department, ensuring efficient service delivery and excellent customer satisfaction.
Lead and coordinate a team of service professionals.
Manage workflows and ensure compliance with company policies and industry standards.
Schedule service activities.
Monitor service quality.
Manage customer relationships.
Drive process improvements to enhance operational efficiency.
Train and develop your team to maintain high performance and service excellence.