Epic Inpatient Apps Manager

TEKsystems•New York, NY

3d•$90 - $95•Remote

About The Position

We are seeking an experienced Manager, Epic Inpatient Applications & Community Connect Optimization to lead a team of analysts supporting enterprise-wide Epic inpatient applications and Community Connect initiatives. This leader will oversee post-go-live stabilization, optimization efforts, operational support, and strategic project execution across multiple hospitals and affiliated organizations. The ideal candidate will bring a strong experience in Epic application management, Community Connect implementations, healthcare IT operations, and team leadership. This position requires a proven ability to lead both large-scale and smaller optimization initiatives while fostering strong partnerships with internal stakeholders, Community Connect Success Managers, and Epic representatives.

Requirements

Bachelor's degree in Healthcare Informatics, Information Technology, Business, Healthcare Administration, or related field, or equivalent combination of education and experience.
Demonstrated experience managing healthcare IT teams and application support functions.
Proven experience leading or supporting Community Connect implementations and optimization initiatives.
Strong knowledge of Epic inpatient and clinical application workflows.
Experience overseeing complex application portfolios and cross-functional teams.
Proven ability to manage post-go-live stabilization and optimization projects.
Strong leadership, communication, stakeholder management, and organizational skills.
Ability to balance operational support responsibilities with strategic project execution.

Nice To Haves

Experience as an Epic Manager, Application Manager, Director, or Healthcare IT Leader.
Experience as a Project Manager leading Epic or large-scale healthcare technology initiatives.
Prior experience partnering directly with Epic and Community Connect organizations.
Experience supporting multi-hospital health systems.
PMP certification is welcomed but not required.
Epic certification is not required.
Expert-level experience supporting Epic inpatient clinical applications.
Experience leading optimization initiatives within acute care and community hospital environments.
Strong understanding of clinical workflows, application governance, and healthcare operations.
Experience managing both operational support teams and project-based workstreams.

Responsibilities

Lead, mentor, and develop a team of approximately 16 analysts, with anticipated growth as Community Connect initiatives expand.
Establish performance expectations, operational standards, and professional development plans for team members.
Drive accountability, collaboration, and service excellence across the application support organization.
Manage resource allocation and prioritization to support organizational goals and project demands.
Provide leadership and oversight for Community Connect-related initiatives and optimization efforts.
Partner closely with Community Connect Success Managers, operational leaders, and Epic representatives to ensure successful outcomes.
Support affiliated hospitals and community partners through implementation, stabilization, optimization, and operational readiness activities.
Serve as a strategic advisor for Community Connect growth and application support strategies.
Provide leadership and support for the following Epic application areas: ASAP, ClinDoc, Orders, Case Management, Bugsy (Infection Control), Stork, Behavioral Health, Rehabilitation Services, Inpatient Willow.
Lead post-go-live stabilization and continuous optimization efforts across supported Epic applications.
Manage enterprise and hospital-specific optimization projects designed to improve workflows, user satisfaction, and operational efficiency.
Oversee project planning, execution, stakeholder communications, risk management, and delivery outcomes.
Collaborate with clinical, operational, and technical teams to identify enhancement opportunities and implement best-practice solutions.
Drive standardization and adoption of optimized workflows across the organization.
Build and maintain strong relationships with executive leadership, operational leaders, clinicians, and external partners.
Serve as a key escalation point for application-related issues and strategic initiatives.
Communicate project status, risks, opportunities, and operational performance to leadership.