Manager, Enterprise Portfolio Management

IDEX•Northbrook, IL

About The Position

The Manager, Enterprise Portfolio Management (PMO) is a hands-on individual contributor role within a startup PMO, responsible for both day-to-day PMO administration and strategic portfolio management. This role requires a leader who can operate at both a detailed execution level and a strategic level, with a significant focus on managing and administering the ServiceNow Strategic Portfolio Management (SPM) module. Prior, hands-on ServiceNow SPM experience is critical to success in this position. The individual will own PMO operations, governance processes, intake workflows, and portfolio reporting, while building a deep understanding of business priorities to deliver meaningful insights, dashboards, and decision support. This role will also help establish a strong PMO foundation with the potential to grow into a team leadership role as the function matures.

Requirements

7–10+ years in PMO, portfolio management, program management, or governance roles
Direct, hands-on experience administering ServiceNow SPM / PPM (required and critical)
Proven experience managing SPM configurations, workflows, dashboards, and reporting
Strong background in PMO operations, reporting, and administrative process management
Experience supporting executive stakeholders with data-driven insights and reporting

Nice To Haves

Experience in a startup or evolving PMO environment
Strong skills in dashboard design, analytics, and portfolio reporting
Experience with demand management, intake processes, and resource planning

Responsibilities

Serve as the primary administrator and business owner of ServiceNow Strategic Portfolio Management (SPM)
Perform hands-on configuration, maintenance, and administration of SPM modules, including demand, project, portfolio, resource, and reporting
Ensure data accuracy, completeness, and integrity across all SPM records
Manage workflows, intake forms, approvals, and system governance within ServiceNow
Develop and maintain dashboards, scorecards, and executive-level reporting directly within SPM
Monitor system usage and drive adoption, usability, and process compliance
Partner on enhancements while owning day-to-day system operations and administration
Ensure ServiceNow SPM serves as the single source of truth for portfolio data
Execute and manage core PMO administrative activities, including portfolio tracking, updates, and documentation
Own project intake and demand management workflows, ensuring proper documentation, evaluation, and approvals
Prepare and distribute governance materials, status reports, and executive presentations
Coordinate governance forums, track decisions, and follow up on action items
Maintain and enforce PMO standards, templates, and processes
Ensure high-quality data inputs and reporting consistency across the portfolio
Drive operational discipline and adherence to PMO processes across stakeholders
Build and maintain dashboarding and reporting within ServiceNow SPM
Translate portfolio data into clear, actionable insights for leadership
Provide visibility into portfolio health, delivery performance, risks, and dependencies
Support Monthly Business Reviews and planning cycles through data-driven reporting
Deliver portfolio analysis and recommendations to support prioritization decisions
Partner with business and IT leaders to understand priorities and ensure alignment of investments to strategy
Support portfolio prioritization and governance decision-making
Provide insight into trade-offs, capacity constraints, and investment impacts
Help shape and evolve PMO governance and operating model
Track and manage demand intake pipeline and backlog
Support capacity planning and resource visibility through accurate data and reporting
Highlight resource constraints and delivery risks to leadership
Contribute to building a scalable PMO in a startup environment
Identify and implement opportunities for process improvement and automation
Support the future development of a team of project managers and analysts