Manager, Enterprise IT Applications

City of Glendale • Glendale, AZ

12h • Onsite

About The Position

The Enterprise IT Applications Manager manages staff and technical projects within an assigned technical area of Applications. This position will be involved in strategic planning, financial analysis, managerial work, and overseeing technology goals and priorities in area of assignment.

Requirements

• Bachelor's degree in Computer Science, Information Management Systems or related field
• five (5) years of work experience developing, implementing, managing, and/or administering one or more enterprise applications
• two (2) years of supervisory experience or evidence of progressively responsible management of staff or projects in information technology or related area.
• Knowledge of: Principles, practices and methods of supervision, training, performance evaluation, and mentoring
• Knowledge of: Security incident management
• Knowledge of: Disaster recovery preparedness
• Knowledge of: Business process analysis
• Knowledge of: Current industry trends and best practices
• Knowledge of: Technology as applied to business operations
• Knowledge of: Project management
• Knowledge of: Principles and practices of municipal budget preparation and administration
• Knowledge of: Principles, practices, and methods of system design, development, implementation, software quality assurance, and user support
• Knowledge of: SQL scripting
• Knowledge of: Installing, configuring, and upgrading operating systems and software
• Knowledge of: Database management principles and practices
• Skill in: Application lifecycle management, systems programming, and scripting
• Skill in: Supporting complex, mission-critical enterprise systems
• Skill in: On-premise and SaaS application administration and management
• Skill in: User management
• Skill in: System monitoring and troubleshooting
• Skill in: Data management
• Skill in: System integration
• Skill in: Compiling and maintaining a Citywide software application inventory
• Ability to: Oversee and participate in the management of a comprehensive information technology program
• Ability to: Use tact, discretion, and diplomacy in dealing with sensitive situations concerning confidential personnel issues and employee relations
• Ability to: Analyze user needs and develop cost effective solutions utilizing appropriate technology
• Ability to: Analyze complex technical problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals
• Ability to: Research, analyze, and evaluate service delivery methods and techniques
• Ability to: Communicate effectively both verbally and in writing
• Ability to: Establish and maintain effective working relationships
• Ability to: Read, analyze, and interpret applicable laws, rules, and regulations
• TOC-D Certification is required within 30 days of employment.

Nice To Haves

• Industry standard certification(s) are preferred such as DevOps, Security+ and ITIL.
• Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying.
• One year of relevant experience may be substituted for each year of required education.

Responsibilities

• Works in conjunction with Information Technology Division Manager(s) to devise strategic and tactical solutions required to meet overall business objectives.
• Ensures effective operations of services in area of assignment.
• Carries out supervisory responsibilities in accordance with the City's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and providing corrective action as needed; addressing complaints and resolving problems.
• Designs, plans, leads, and manages projects within assignment area to meet project requirements and the City’s defined disaster recovery objectives.
• Recommends and plans for future needs and projects in area of assignment.
• Responds to complaints and escalated customer inquiries to ensure resolution; conducts research, provides solutions to problems and corrects errors; ensures staff compliance with customer service goals.
• Recommends technology solutions considering several factors including budget, business need, internal capabilities, and strategic direction.
• Manages the deployment, monitoring, maintenance, development, upgrade, and support of information technology systems.
• Serves as a liaison for the Innovation & Technology Department with other divisions, departments, and outside agencies.
• Provides consulting, instruction, direction, and technical assistance to other departments as required for assigned technical area.
• Ensures standards for procurement, business processes and operations are understood and followed.
• Ensures compliance with relevant data privacy and security regulations, best practice, and City policies to safeguard the City’s infrastructure and data.
• Ensures utilization of designated request tracking and change request software.
• Ensures change control is followed by staff and issues related to area of assignment are resolved within stated Service Level Agreement (SLA) guidelines.
• Creates and maintains documentation, technical standards, procedures, and processes related to area of responsibility.
• Provides training as appropriate.
• Identifies improvement opportunities. Examples include but not limited to tools, processes, procedures, installation, configuration and troubleshooting techniques.
• Assists with the evaluation of third-party software and hardware to determine usefulness and compatibility with existing technology.
• Maintains a high level of current knowledge regarding systems, technology and communications.
• Manages consultants and contractors performing work in area of assignment.
• Liaises with vendors for technical support, issue resolution, and software updates.
• Monitors and manages expenditures related to area of assignment.
• Assists with the preparation and administration of the departmental budget.
• Works cooperatively to provide quality seamless customer service.
• Provides support during non-standard business hours as necessary or required.
• Performs other related duties as assigned.

Benefits

• 10.5 paid holidays per year
• 12 hours of holiday special leave per calendar year
• Vacation leave accrues at 5.33 hours per pay period (138 hours/17.25 days per year)
• Sick leave accrues at 4.4 hours per pay period (114 hours/14.25 days per year)
• Participation in the Arizona State Retirement System (ASRS)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager