Manager, Enterprise Infrastructure/ IT Manager

Veritone

About The Position

As the Enterprise IT Manager, you will be the strategic leader responsible for supporting a global corporate footprint with centralized office and remote workforce profiles. Your solutions-driven approach will be key to managing technology, projects, and people, ensuring a unified, secure, and highly productive enterprise IT environment.

Requirements

8+ years of professional experience in Windows systems and software management, including the ability to perform server administration tasks (user/group management, security permissions, group policies, application integrations), troubleshoot event-log issues, and monitor resources.
3+ years of experience successfully managing or supervising an IT Systems Administration or similar technical team.
Demonstrated experience working with interconnected network, VPN, and Firewall architectures.
Demonstrated ability to manage enterprise business applications and collaboration tools such as Microsoft 365 and Google Workspaces, including vendor selection, maintenance, upgrades, and event triage.
Proficiency in modern identity management, including AD and Azure AD domain, and expert knowledge of SSO platforms and protocols (SAML, ODIC, OAuth).
Experience applying modern AI augmentation techniques to streamline operations, enhance triage processes, or improve scripting efficiencies for the team.
Demonstrated ability to apply management and leadership skills in an IT environment.
Ability to provide concrete examples of utilizing PowerShell to automate routine tasks in enterprise systems management.
Strong analytical/technical problem-solving and troubleshooting skills across a wide range of technology.
Practical use and understanding of ITSM/ITIL processes (incident, problem, change, SLA, etc.).
Knowledge of both Mac and PC platforms across a variety of operating systems, including distributed management, provisioning, and security services.
Excellent interpersonal and communication skills (written and verbal) with proven experience delivering services to and supporting the needs of end users in a corporate environment.

Nice To Haves

Bachelor's degree in Computer Science or a related field.
Hands-On Experience with leading or participating in Security Compliance Programs (FedRAMP, SOX, etc.).
Accomplished self-driven or sponsored certifications in Network, Security, Identity, or Windows Domain technologies.
Cloud Platform experience with Azure, AWS, or OCI.

Responsibilities

Lead the IT Systems Administration team, setting strategic goals on IT architecture, prioritizing key projects, managing ticket assignment and grooming, while effectively managing team resources and allocation.
Provide functional and administrative supervision, including hiring, training, performance evaluation, and discipline for assigned staff.
Serve as the Project Manager for critical IT system administration initiatives, creating comprehensive plans, diagrams, schedules, and task lists, and reporting on project status.
Manage the departmental budget, including planning and approving purchases for hardware, software, and maintenance contracts.
Oversee the efficient consolidation of corporate IT systems through Merger and Acquisition (M&A) activities into a unified corporate model.
Provide clear direction and streamlined operational management for critical enterprise infrastructure tasks to support department growth and operational excellence, encompassing: Systems administration and design within both on-prem and cloud environments, Automation of employee onboarding/offboarding processes, Server and network availability, patching, and upgrade activities.
Define and review operational metrics, monitoring, and alerts for all critical IT services.
Support for audit and compliance activities.
Drive the design, implementation, and evaluation of corporate hardware and software solutions.
Lead the Development of Unified Endpoint Management (UEM), which is critical for a global, hybrid workforce, encompassing Mobile Device Management (MDM), Mobile Application Management (MAM), and Mobile Content Management (MCM).
Direct and provide escalation support for a diverse workforce utilizing both Mac and PC laptop platforms.
Supervise the administration of core corporate platforms: Identity & Access Management: Active Directory/Azure Active Directory, and Okta SSO. Collaboration: Google Workspace and Microsoft 365. Communications: VOIP systems.
Ensure systems security and protection against misuse and viruses, and assist with managing robust backup and disaster recovery efforts.
Drive the development of departmental AI and AI Agentic enhancements and team augmentation.
Contribute to mentorship and team development, striving for a positive, collaborative, and professional dynamic within the team and with other departments.
Collaborate effectively in a fast-paced environment with multiple teams across a global and dynamic business unit.