Manager, Enterprise Growth (Customer Success)

Clay Labs•New York, NY

4d•$190,000 - $230,000

About The Position

We’re growing our Growth Strategy (Customer Success) team at Clay — the group that helps our customers unlock their full potential. Our mission is simple but ambitious: empower every team to use Clay as their growth engine. As the Manager of our Enterprise Growth Strategy team, you’ll lead a group of world-class strategists who act as trusted advisors to our customers. You’ll hire, coach, and inspire a team that drives meaningful business outcomes, builds lasting partnerships, and helps our customers turn their biggest goals into reality. This is a high-impact role — you’ll shape how some of the most innovative companies in the world use Clay to scale, and directly influence revenue growth, retention, and the customer experience.

Requirements

2+ years of experience leading teams in Customer Success, Account Management, or a similar customer growth function
5+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company
A track record of driving revenue growth, expansion, and retention
A passion for coaching and developing others — you get energy from seeing your team thrive
Exceptional relationship-building and communication skills, across both customers and internal teams
The ability to simplify complexity — finding creative solutions and guiding your team through ambiguity
A love of systems thinking — identifying bottlenecks, building scalable processes, and driving continuous improvement
A growth mindset and comfort with fast-paced, entrepreneurial environments

Responsibilities

Hire, develop, and lead a team of Enterprise Growth Strategists who embody Clay’s values — curiosity, creativity, and customer obsession.
Foster a culture of learning, accountability, and excellence, where experimentation is encouraged and insights are shared freely.
Motivate your team to build deep, trusted partnerships with customers, helping them define success and deliver measurable value.
Own key customer relationships yourself — setting the bar for engagement, advocacy, and strategic influence.
Serve as an escalation point and problem-solver, helping turn challenges into opportunities for stronger collaboration.
Partner cross-functionally with Sales, Product, Engineering, and Marketing to represent the voice of the customer and shape our roadmap around their needs.
Forecast, track, and report on KPIs tied to expansion, retention, and customer health — using data to tell a story and guide decisions.
Identify opportunities to innovate and scale our approach to enterprise success — designing playbooks, frameworks, and strategies that amplify impact.