Manager, Enterprise Crisis Management

Scotiabank • Toronto, ON

3d • Onsite

About The Position

Contributes to the overall success of the Enterprise Crisis Management and Business Continuity Management (ECBCM) function globally, ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies and procedures. Additionally, the role supports the Enterprise Resilience Platform (Fusion Framework Systems) capability development and testing, including configuring modules, validating data flows, and ensuring secure, scalable performance within a Salesforce Hyperforce environment hosted on AWS. The Enterprise Crisis Management and Business Continuity Management (ECBCM) function works as part of the larger Enterprise Operations Resilience program, providing direction for overall command and control for events that threaten or impact Scotiabank's operations. The Manager, Enterprise Crisis Management Tools & Training, will work closely with the Senior Product Manager, Enterprise Crisis Management Tools & Training and/or the Director, Enterprise Crisis Management Tools & Training on the creation, management, and sustainment of a comprehensive enterprise-wide global Enterprise Operations Resilience program, ranging from program implementation to incident management response.

Requirements

• 3–5 years of relative application implementation and change management experience required
• Bilingual skills (English and Spanish preference)
• Strong work ethic and reliability, Customer oriented
• Excellent communication and time management skills
• Experience delivering training using virtual conferencing
• Experience in developing communications, briefings, and presentations to senior executives
• Proven track record of success in a matrix organization leading and/or influencing cross-functional teams, including senior management
• Strong prioritizing, planning, analytical, presentation, project/change management, and relationship-building skills

Nice To Haves

• Fusion Risk Management application experience preferred
• Salesforce certifications such as Platform App Builder, Platform Developer I/II, Integration Architect, or System Architect preferred

Responsibilities

• Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Lead and continuously improves the deployment and implementation of the Enterprise Resilience Platform across new groups, geographies, and steady-state programs.
• Support the Enterprise Resilience Platform capability development and testing, including configuring Fusion modules, validating data flows, and ensuring secure, scalable performance within a Salesforce Hyperforce environment hosted on AWS.
• Provide onboarding support and training for the Enterprise Resilience Platform users, ensuring smooth implementations and well-documented end-to-end process flows.
• Consolidate feedback and improvement opportunities from key users to optimize the Enterprise Resilience Platform deployment and usage.
• Identify and address gaps in deployment policies and procedures, recommending updates or new approaches as needed.
• Analyse data to identify efficiency opportunities and process improvements, automating and streamlining processes to enhance Enterprise Operations Resilience effectiveness.
• Act as a change management and technical advocate across internal teams, technology partners, and vendors
• Plan and execute short- and long-term initiatives and ad hoc deliverables within defined timelines.
• Apply structured problem-solving across a range of business, technical, and regulatory challenges.
• Document and improve new or existing processes using data-driven insights.
• Provide reporting and analysis on the Enterprise Resilience Platform usage across the enterprise.
• Support the organization’s response to significant disruptive events, liaising with regional teams to guide incident response and decision-making during crisis activations.
• Collaborate with the Senior Product Manager and/or Director, Enterprise Crisis Management Tools & Training, and other stakeholders on the Enterprise Resilience Platform and broader Enterprise Operations Resilience.
• Build effective relationships across business and technology partners, program and project managers.
• Consider the Bank’s risk appetite and culture in day-to-day decisions and activities.
• Promote a high-performance and inclusive work environment

Benefits

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed