Manager, Enrollment Efforts & Program Support

McKesson•Nashville, TN

1d•Hybrid

About The Position

The Manager, Enrollment Efforts & Program Support leads the infrastructure, processes, and team that enable efficient and consistent enrollment support efforts across all Therapeutic Development programs. This role oversees the Clinical Program Associate (CPA) team, standardizes operational and enrollment‑support practices, and ensures timely, high‑quality execution of interventions and program support activities. Therapeutic Development provides centralized oversight for all projects within an SCRI Research Program, ensuring alignment with disease-specific and organizational research goals.

Requirements

Bachelor's Degree required
5+ years of relevant experience
2+ years of people leadership experience
Strong understanding of people leadership principles, including coaching, performance management, feedback delivery, and professional development
Familiarity with clinical research operations, including startup and enrollment delivery workflows
Understanding of enrollment challenges, drivers, and barriers across disease areas and study types
Proficient in workflow design, process standardization, and operational tool implementation
Ability to lead a team through change, set clear expectations, and build a high-performing, accountable culture.
Skilled in conflict resolution, workload prioritization, delegation, and fostering collaborative team environments.
Inspire, motivate, and guide CPAs toward measurable improvement
Able to translate study-specific, phase-specific, and disease-specific needs into tactical enrollment plans
Able to guide teams in identifying gaps, proposing interventions, and improving process consistency
Highly resourceful

Nice To Haves

Master's Degree preferred

Responsibilities

Lead, manage, and develop the Clinical Program Associate (CPA) team, providing regular coaching, performance management, mentoring, and career development planning.
Oversee team staffing, workload balancing, onboarding, and ongoing training to ensure strong coverage across all Therapeutic Development (TD) programs.
Set clear expectations for performance, timelines, communication standards, and documentation quality for all CPA‑led activities.
Foster a culture of continuous improvement, operational excellence, and collaboration across the CPA team.
Implement, maintain, and enforce consistent use of TD‑approved operational tools, including dashboards, MS Lists, CPA workflows, checklists, templates, and program support trackers.
Standardize operational processes across disease areas to ensure uniformity in how enrollment support tasks are executed and documented.
Partner with TD leadership to refine and optimize operational enablement tools to improve efficiency, visibility, and site engagement.
Maintain and evolve a best‑practices repository for enrollment support and program operations, ensuring accessible, up‑to‑date resources for the CPA and CPS teams.
Standardize and operationalize enrollment intervention frameworks (e.g., BOOST, BOOST‑A) across all programs to ensure consistent methodology and fidelity.
Partner with Program leadership to proactively identify lagging studies or sites using real‑time metrics and dashboards; activate targeted enrollment interventions and ensure timely follow‑through by the CPA team.
Serve as the operational lead for enrollment acceleration within Therapeutic Development, aligning site‑facing efforts with broader TD strategies and cross‑functional priorities.
Provide real‑time, actionable reporting to the Director, Therapeutic Development, and TD leadership that clearly summarizes intervention framework performance.
Ensure timely and accurate documentation of all enrollment‑related activities, interventions, and outcomes across the portfolio.
Partner with Therapeutic Development leadership to align on early and late-phase enrollment strategies across all solid and hematology programs.
Partner with TD leadership to integrate disease-specific tactics and specialty program needs into broader enrollment acceleration frameworks.
Participate in cross‑program discussions to ensure early identification of operational workflow risks and enrollment barriers.
Serve as a connector across disease areas to ensure consistency in program support practices while still accommodating disease-specific needs.
Ensure CPA teams provide consistent, timely, and high‑quality operational support across all TD programs, meeting expectations for: Coverage and responsiveness, Standard content creation timelines, Quality of documentation and communication, Accuracy of dashboards, trackers, and enrollment‑support materials.
Hold team accountable for complete and accurate execution of enrollment support activities, including interventions, tracking, documentation, and reporting.
Identify opportunities to streamline and modernize operational workflows, tools, and team practices; lead the development and implementation of process improvements.
Support special projects, pilots, and TD‑driven initiatives aimed at improving enrollment performance, operational efficiency, site experience, or cross‑program alignment.
Contribute to retrospectives, lessons‑learned initiatives, and portfolio‑level reviews to strengthen future delivery.
Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”
Completes any assigned training requirements by the due date.