Manager, Enrichment - PCL

Carnival Corporation•Fort Lauderdale, FL

5d•Hybrid

About The Position

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. The Manager, Enrichment is responsible for developing, executing, and continuously improving Princess Cruises' fleet-wide signature Enrichment program. This role curates destination-focused, culturally relevant programming that connects guests to the destinations, cultures, and experiences that define each voyage, while maintaining clear separation from revenue-generating onboard activities. The role manages enrichment presenter recruitment, scheduling, onboarding, vendor/talent relationships, operating budget inputs, and cross-functional coordination with Entertainment Operations, shipboard teams, and communications partners to ensure consistent, high-quality delivery across trades and ship classes.

Requirements

Bachelor's degree in Hospitality Management, Tourism, Communications, Entertainment, Education, or a related field; or equivalent professional experience.
Demonstrated experience developing and managing destination-focused, cultural, or enrichment programming in a cruise, hospitality, travel, or live event environment.
Proven experience recruiting, contracting, scheduling, and managing a diverse roster of specialist or performance talent across concurrent engagements.
Experience in creating programming standards, guidelines, playbooks, or operational guides for distributed or shipboard teams.
Experience managing operating budget inputs, talent fees, scheduling costs, and related operational expenses with financial accountability.
Strong working knowledge of guest experience principles in the premium cruise or travel industry, including the connection between programming quality, guest satisfaction, and repeat business outcomes.
Understanding of workplace policies and procedures
Familiarity with team collaboration tools and techniques.
Strong time management and organizational skills
Ability to maintain reliable and consistent attendance
Capacity to be punctual and meet deadlines
Ability to collaborate effectively with colleagues and work as part of a team
Demonstrated professionalism in all interactions and tasks.

Nice To Haves

Advanced degree or professional development in entertainment programming, cultural programming, or hospitality management.
Cruise line enrichment, programming, or guest entertainment operations experience
Familiarity with shipboard scheduling systems and Cruise Director operations
Experience managing destination-focused or trade-specific programming across multiple simultaneous itineraries
Working knowledge of Princess Cruises' Enriched strategic initiative, fleet structure, and Voyager guest profile.

Responsibilities

Lead the development, refinement, and fleet-wide rollout of Princess Cruises' signature Enrichment program, ensuring that all programming is thoughtfully curated to reflect each destination, trade, and guest demographic while remaining fully separate from revenue-generating onboard activities.
Build and maintain the full suite of enrichment programming categories, including talks and workshops led by cultural practitioners, port talks, guided ship tours, destination-themed music and trivia, secondary sail-away parties with navigational narration, scenic cruising narration, and recorded and on-demand port talks and scenic content.
Develop enrichment programming guidelines, standards, and playbooks for shipboard teams, ensuring that Cruise Directors and onboard entertainment staff have the tools and context needed to deliver the enrichment program consistently and compellingly across the fleet.
Ensure that all enrichment programming is regionally calibrated and flexed to the specific trade, with appropriate intensity and relevance for each itinerary, from Alaska to the Caribbean to Australia and beyond.
Partner with the Senior Manager, Programming and Operations to ensure that enrichment programming is intentionally placed within the voyage arc, with events scheduled to complement rather than compete with other entertainment programming and revenue activity.
Collaborate with the Senior Manager, Activities and Family Programming and the Manager, Music Programming to develop destination-infused programming that weaves enrichment themes through music, activities, and interactive experiences across the fleet.
Collaborates with the Manager, Guest Entertainers on process efficiencies, leveraging shared resources to drive optimal onboard guest experience whilst maintaining cost discipline.
Ensure that enrichment programming is accurately and compellingly represented in the Princess Patter, the Princess app, and any pre-cruise guest communications, working with the Entertainment Operations team and the relevant communications functions to elevate the visibility of the enrichment offer.
Maintain up-to-date programming documentation including enrichment calendars, presenter contracts, talent rosters, and operational records to support the smooth execution of the program at scale.
Monitor guest satisfaction scores and qualitative feedback related to enrichment programming across the fleet, identifying trends and developing data-informed action plans to address gaps and elevate performance.
Evaluate the enrichment program against evolving guest preferences, industry trends, and the broader Princess Enriched strategic framework, bringing forward recommendations for new programming formats, topics, and talent categories on a regular basis.
Conduct regular competitive benchmarking to ensure Princess Cruises' enrichment offer remains relevant, differentiated, and genuinely valuable to the Voyager guest and the Social Adventurer segments that the brand prioritizes.
Partner with the Entertainment Operations team to develop new enrichment concepts, pilot them in targeted trades, and build a data-supported case for fleet-wide rollout when results warrant it.
Develop and manage the annual operating budget for enrichment programming and presenter talent, including talent fees, scheduling costs, materials, and operational expenses associated with enrichment delivery across the fleet.
Monitor expenditures against budget on an ongoing basis, reforecasting as needed and implementing cost-effective solutions that protect program quality without exceeding budgetary parameters.
Manage vendor and talent contracts in compliance with company procurement policies, coordinating with Legal, HR, and Supply Chain as required to ensure all engagements are appropriately documented and administered.