Manager, Engineering (Audience)

Iterable•Boston, MA

1d•$156,000 - $242,000

About The Position

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you will make an impact: We are looking for an Engineering Manager to lead the Audience team, which is responsible for how customers define, segment, and manage audiences across Iterable. This team owns the core services and product surfaces that let customers explore their contacts and build, maintain, and activate precise audiences. You will balance people leadership with strong technical judgment, helping the team ship high-quality features in a high-scale, data- and privacy-sensitive domain. This role sits within the broader orchestration area and is critical to how Iterable targets the right users for every journey and campaign.

Requirements

5+ years of hands-on software development experience.
3+ years of experience managing and growing software engineering teams.
Strong background in application or platform engineering, ideally in a SaaS environment.
Experience owning mission-critical services with strict availability and performance expectations.
Strong technical judgment across system design, APIs, distributed systems, and developer workflows.
Experience designing and operating large-scale, distributed document indexing and query systems
Ability to navigate ambiguity, make pragmatic trade-offs, and drive execution across multiple initiatives.
Experience operating production systems at scale, including on-call and incident response.
Excellent communication skills and ability to align technical work with business and product goals.

Nice To Haves

Experience building audience management, segmentation, personalization, or experimentation systems.
Deep experience with large-scale search or analytics engines, high-throughput caching layers, or streaming data platforms.
Experience scaling distributed systems including operating high-traffic, data-sensitive services in production.
Experience in marketing technology or customer engagement platforms.

Responsibilities

Lead and support a team of backend and frontend engineers.
Partner closely with Product and Design to evolve audience capabilities into intuitive, scalable user experiences.
Take ownership of hard reliability and guardrail decisions, setting clear boundaries that protect platform health while enabling customer flexibility.
Drive execution across multiple initiatives, balancing short-term delivery with sustainable technical direction.
Foster strong engineering practices around code quality, testing, documentation, and iterative delivery.
Coach and mentor engineers, supporting career growth and healthy team dynamics.
Collaborate with other engineering teams to align on dependencies, and shared goals.
Contribute to hiring and onboarding as the team grows.