Manager, Endpoint Engineering

University of Maryland Global Campus • Adelphi, MD

7d • Onsite

About The Position

The Manager, Endpoint Engineering leads the delivery and execution of enterprise endpoint engineering services to ensure secure, standardized, and automated management of desktops, laptops, mobile devices, and other endpoint technologies. This role is responsible for driving endpoint reliability, scalability, and compliance while managing a team of engineers and collaborating with cybersecurity, infrastructure, and service management teams to support a modern digital workplace.

Requirements

• Endpoint engineering and configuration management (Windows, macOS, mobile)
• UEM/MDM platforms (e.g., Intune, Jamf, Azure Virtual Desktop, Workspace ONE, MECM/SCCM)
• Software packaging, deployment, and lifecycle management
• Patch management and vulnerability remediation
• Endpoint security controls (encryption, EDR, compliance policies)
• Automation (zero-touch provisioning, scripting, configuration-as-code)
• Endpoint monitoring, reporting, and compliance tools
• ITSM tools and processes (incident, change, problem management)
• Asset management and endpoint inventory governance
• Bachelor's degree
• 5–7 years of experience in endpoint engineering, desktop engineering, systems administration, or EUC roles
• 1–3+ years of leadership or supervisory experience in endpoint or device management environments
• Experience with enterprise endpoint tools and automation platforms

Nice To Haves

• Relevant certifications (e.g., Microsoft, Jamf, ITIL) are beneficial
• Bachelor's Degree Information Systems, Information Technology, Computer Science, Cybersecurity, or related field (or equivalent experience).
• 7–10 years of total experience in endpoint engineering or end-user computing environments
• 5–7 years of leadership experience managing endpoint engineering or desktop engineering teams
• Prior experience in a Manager, Endpoint Engineering or similar leadership role
• ITIL Foundation or equivalent ITSM certification
• Microsoft Endpoint Manager / Intune, Jamf, or Workspace ONE certifications
• Security-related certifications (e.g., Security+, CISSP – preferred but not required)

Responsibilities

• Lead and manage endpoint engineering staff and daily operations, ensuring effective delivery of configuration, deployment, and lifecycle management services.
• Oversee endpoint builds, software packaging, patching, and zero-touch provisioning using UEM/MDM platforms to maintain scalability and consistency across environments.
• Ensure endpoints meet organizational security standards through patching, encryption, compliance monitoring, and collaboration with cybersecurity teams.
• Support execution of endpoint engineering strategy, roadmap, and standards, identifying opportunities to improve automation, efficiency, and user experience.
• Ensure adherence to ITSM processes (incident, problem, change management), support escalations, and drive root cause analysis for recurring issues.
• Partner with infrastructure, identity, cybersecurity, and service teams, as well as vendors, to deliver integrated endpoint solutions and resolve complex technical challenges.

Benefits

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years).
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager