Manager, Employee Relations
About The Position
As Manager, Employee Relations, you will be a vital partner in fostering a safe, fair, and effective work environment. Your core focus will be on managing case work, including performance management, accommodations, organizational changes, and any complex, high-level escalations. Along with case support, you will consult with business partners and drive strategic HR projects, such as developing and implementing new company policies, ensuring compliance with evolving legislation, upskilling people leaders, and proposing process improvements to maintain a "Well Managed” team. The Manager, Employee Relations is an individual contributor role with no direct reports.
Requirements
- 5+ years of Human Resources experience
- 2+ years of Employee Relations experience (case management)
- Exceptional communication skills, both verbal and written
- Human Resource designation or working towards (CHRP, CHRL
- Strong time management skills and ability to manage a large caseload
- Able to deal with highly confidential information discreetly
Nice To Haves
- Undergraduate or graduate degree or diploma in Human Resource management or a related field
- 5+ years of Employee Relations experience (case management)
- Experience in conflict resolution, mediation, etc.
- Ability to present data in a meaningful and compelling way
- Knowledge of Provincial and Federal Employment Law and experience in an Employee Relations advisory role distinctly preferred
- Experience of people management issues
- 5+ years of experience working in a team environment and collaborating with multiple stakeholders
Responsibilities
- Case work including accommodations, conflict resolution, and performance management
- Providing coaching and support to both managers and associates in difficult situations
- Supporting our managers throughout the employee lifecycle, including recruitment, active employment and termination
- Partnering with the line of business HR Business Partners to enhance people leader capabilities
- Leading various strategic initiatives, including developing new training programs and streamlining workflow across the HR team
- Ensuring the Employee Relations team is well managed, which includes taking initiative on areas of improvement, ensuring legal compliance at all levels and keeping a pulse on our top risks
- Reviewing departmental case data to identify trends and recommend action plans for business units to implement
- Partnering with our investigations team as they investigate allegations of discrimination/harassment, and provide recommendations to business leaders
- Partnering with the Ethics and Investigations Team based out of the U.S. for conflicts of interest and other related matters
- Partnering with our international partners in the U.S., the U.K. and the Philippines’ Employee Relations Team for continuous learning, share best practices and improve our Canadian processes and practices
- Acting as role model and champion for Capital One values
Benefits
- Hybrid work environment, with 3 days in the office.
- One-time, Work From Home allowance
- Head office located conveniently across the street from Union Station.
- Full coverage for spouses, domestic partners, and dependents.
- Up to $3000 in mental health coverage
- Up to $5000 in tuition subsidies per year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
