Manager-Employee Relations (Full time, Remote, North Carolina Based)

Alliance Health•Smithfield, NC

1d•$89,404 - $113,990•Remote

About The Position

The Employee Relations Manager provides responsive customer service to Alliance employees in all areas of Human Resources with a primary focus on employee relations, performance management, and policy and procedure administration. The employee will work independently as well as with the HR team and Human Resource leadership to assist in implementing and maintaining a comprehensive HR program. This is a full-time remote position. The selected candidate must reside in North Carolina. While there is no expectation of being in the office routinely, they may be required to report to the Alliance Home Office (Morrisville, North Carolina) for business meetings as needed.

Requirements

Bachelors degree from an accredited college or university in Human Resources, Business Administration, Psychology, or related field
Four (4) years of experience in Human Resources including at least one (1) year of supervisory leadership experience
Experience must include coaching/discipline, grievance and complaint investigations, performance management, conflict resolution, and policy development
Knowledge of Performance Management practices
Knowledge of employment-related laws and regulations
Knowledge of Human Capital Management systems
Verbal and written communication skills
Organizational skills and attention to detail
Time management skills with a proven ability to meet deadlines
Analytical and problem-solving skills
Ability to prioritize tasks and delegate tasks when appropriate
Interpersonal and conflict resolution skills
Ability to act with integrity, professionalism, and confidentiality
Microsoft Office Suite

Nice To Haves

Experience working in Human Resources for State or Local Government in North Carolina
HR Certification strongly preferred

Responsibilities

Manage employee disciplinary process to ensure applicable procedures are followed and documentation is appropriate, accurate and timely
Manage employee complaint and grievance processes in accordance with applicable procedures, conduct investigations as required and handle associated appeals through to closure
Partner with Benefits as needed on complex ADA cases
Conduct mediations and/or facilitated conversations to help resolve conflict
Assist in legal matters related to employee relations to include information gathering, investigations and representing Alliance at related hearings when needed
Work closely with Legal Department on review of various actions such as dismissals, approved/denied accommodations and other sensitive matters to ensure proposed actions are legally defensible
Lead performance management efforts including monitoring employee and leader progress throughout the performance review and goal planning cycles
Provide HR communications regarding timeline and process to keep employees informed and develop resources and trainings to assist in the processes
Provide updates and data as requested to HR leadership
Review, research, and assist in policy development and modification, and draft policy recommendations ensuring updated laws/regulations are included, including those subject to substantial equivalence guidelines
Provide guidance to employees with policy/procedure interpretation and ensure they are followed appropriately
Work with the Director of Human Resources to recruit and retain a highly qualified and well-trained workforce
Ensure staff are well trained in and comply with all organization and department policies, procedures, and business processes
Organize workflows and ensure staff understand their roles and responsibilities
Ensure the department has the needed tools and resources to achieve organizational goals and to support employees and ensure compliance with licensure, regulatory, and accreditation requirements
Actively establish and promote a positive, diverse, and inclusive working environment that builds trust
Ensure all staff are treated with respect and dignity
Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members
Work to resolve conflicts and disputes, ensuring that all participants are given a voice
Set goals for performance and deadlines in line with organization goals and vision
Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development
Cultivate and encourage efforts to expand cross-team collaboration and partnership
Manages HR records according to area of responsibility by ensuring files are updated, accurate and properly documented in accordance with recordkeeping requirements
Update the new employee orientation content for employee relations
Ensure employees and leaders have appropriate training and materials to assist with processes related to area of responsibility
Manage Unemployment Insurance matters ensuring requests for information are handled timely and investigated if necessary
Assist in developing, implementing, and administering relevant HR programs and initiatives that meet current needs while also anticipating future business and talent trends
Understand, apply, and maintain thorough knowledge of employment laws such as ADA and subsequent amendments, FLSA, Title VII, HIPAA, and other related regulations/laws