Manager, Employee Housing

Stratton Mountain•Stratton, VT

9d•Onsite

About The Position

This role leads the day-to-day operations of Stratton’s employee housing portfolio, ensuring stable resident experience, consistent execution, and operational alignment with established financial and governance frameworks. This role focuses on execution, resident engagement, staff supervision, and operational coordination. This is a full-time year-round, benefit eligible position.

Requirements

3 - 5 years of property management, hospitality operations, or employee housing experience, required
Strong operational management skills
Ability to manage multiple priorities in a 24/7 environment
Comfortable working within established financial and policy frameworks
Valid driver’s license required

Nice To Haves

Bachelor’s degree in Business, Hospitality, or related field preferred; equivalent experience considered

Responsibilities

Oversee day-to-day housing operations across all properties
Manage resident assignments, leasing, deposits, rent collection, and accurate record-keeping
Ensure seamless arrival, check-in, and move-out processes
Serve as primary point of contact for resident concerns and operational issues
Oversee communication and enforcement of housing rules and policies
Partner with Facilities and Maintenance for completion of repairs and inspections
Execute seasonal readiness plans
Escalate recurring or systemic issues to Senior Manager
Supervise, provide scheduling, coaching, and performance management to direct reports
Ensure Resident Assistants understand and operate within defined scope and reporting expectations
Maintain accurate occupancy data and support revenue forecasting by providing timely operational inputs
Track key operational metrics including occupancy, turnover, maintenance volume, and resident feedback
Support monthly reporting and variance discussions with Senior Manager
Coordinate transportation programs and partnerships (e.g., MOOver bus system)
Support community-building initiatives and cultural exchange programs
Promote safe, inclusive, and well-maintained housing environments
Additional duties as assigned

Benefits

Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
Free or discounted multi-resort dependent season passes
Free or discounted IKON pass
Discounted golf & fitness center memberships
Employee childcare rates & discounted seasonal programs
Retail + F&B discounts
Friends & family tickets
Onsite medical clinic
Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
401(k) plan with company match
Discounted tuition plan
Paid parental leave
Paid sick time, FTO, Vacation