Manager - Employee Benefit Claims

Transamerica•Cedar Rapids, IA

10h•Hybrid

About The Position

We are seeking a Claims Manager to lead a team of Claims Examiners and drive operational excellence within our claim's organization. This role will play a key part in restructuring team workflows, improving claims intake and escalation processes, and partnering closely with contact center operations. The ideal candidate brings strong employee benefits (EB) and group claims experience, along with a proven track record of leading high-performing teams and implementing process improvements. This is a hands-on leadership opportunity for someone who can hit the ground running, support organizational transformation, and help shape the future state of the claims function.

Requirements

Bachelors degree or equivalent work experience required.
Minimum of 5 years of claims experience.
Demonstration of management ability.

Nice To Haves

Leadership skills which fosters an environment of respect, support, and growth within team and peers.
Problem solving and analytical skills.
Excellent oral and written communication skills.
Strong organizational skills.
Ability to research and interpret information for the completion of claims as well as projects; self-starter; ability to multi-task.

Responsibilities

Plans and organizes the work of Examiners.
Reviews work in progress as well as conducts audits to insure quality.
Involved in State Insurance Dept. audits.
Handles personnel actions including interviewing, hiring, firing, performance reviews, salary recommendations, and coordinates training and development.
Enforce company rules fairly and impartially.
Reviews more complex cases and settles or initiates further action within approved authority limits.
Serves as a technical resource to subordinates and others in the organization.
Monitors performance, progress, schedules, and costs.
Involved in fraud identification and training.
Testifies at depositions, hearings, and trials.
Assist and maintain claim loss and reserve records and report on claims in relationship to company business and industry standards.
In collaboration with Vice President, establish overall department budget; allocate resources within department; manage department activities to budget.
Involved in various projects involving the system, acquiring business, etc.
Maintain positive, proactive relationships with our clients, agents and other internal departments to meet service objectives.
Negotiate and monitor relationships with outside investigative firms and death claim payments through banks.

Benefits

Competitive Pay
Bonus for Eligible Employees
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs