Benefit Recovery Manager

State of Maine • Augusta, ME

2d • Onsite

About The Position

The DHHS Financial Service Center is seeking a Business Services Manager to join the Recovery Division. This position will contribute to the Department’s mission by helping us ensure state and federal funds are utilized in an efficient manner to meet the health and welfare needs of Maine’s citizens. The Recovery Division’s primary scope of work includes depositing money, establishing receivables, and collecting millions of dollars in identified debt owed to DHHS annually, from a variety of sources. The Business Services Manager will take on and lead new, enhanced lines of recovery work, to increase the efficiency of collections and develop/implement processes that adhere to state and federal regulations. As a Business Services Manager you will be expected to adapt to fluctuations in daily assignments within a fast-paced environment. The successful candidate should possess excellent communication skills, extraordinary attention to detail and the ability to use outstanding customer service skills to foster and maintain relationships with internal and external customers alike.

Requirements

• Advanced education, training, and experience in business, hospital, or public administration demonstrating competency in planning, coordinating, and monitoring business operations, developing and overseeing budgets, and acting in an official supervisory capacity.
• Experience and knowledge of customer service, collections, and negotiation techniques.
• Experience in accounting and operational management.
• A proven ability to identify, enhance and implement process improvements.

Responsibilities

• Supervising a team of three, while directly managing the recovery of member-based, public assistance overpayments.
• Organizing and directing recovery operations and activities to provide adequate records, controls, and planning.
• Reviewing, analyzing, and assessing management procedures to recommend changes and improve operational efficiency and effectiveness.
• Serving as the subject matter expert of the assigned DHHS program(s) and the associated procedures, policies, regulations, and legal requirements.
• Ensuring accurate reporting, maintaining compliance and minimizing risk.
• Reviewing policies, procedures and laws pertaining to DHHS program areas and proposing changes to senior leadership to better achieve organizational goals.

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage (State pays 85%-100% of employee-only premiums)
• Health Insurance Premium Credit (decreases employee-only premiums by 5%)
• Dental Insurance (State pays 100% of employee-only dental premiums)
• Retirement Plan (State contributes 14.11% of employee's pay to MainePERS)
• Six weeks of fully paid parental leave
• Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree