Manager, Emerging TA Capabilities & Pilots

ServiceNow • Austin, TX

6d • Remote

About The Position

This is a brand-new role, created for someone who thrives at the center of the action: connecting dots across teams, keeping pilots moving, and turning fast-paced innovation work into a clear, compelling story. You'll be the execution engine for our TA Innovation roadmap, with a front-row seat to emerging tech evaluation and the pilots shaping our future tech stack.

Requirements

• Experience in TA technology, program management, or innovation-adjacent roles within SaaS or a similarly fast-moving environment.
• A knack for organizing complexity, multiple pilots, stakeholders, and timelines, into something clear and easy to act on.
• You are intrinsically motivated and comfortable operating with autonomy in a role that flexes across execution, coordination, and reporting.
• Strong written and verbal communication skills; you can turn technical or in-progress work into a narrative that lands with leadership.
• A collaborative mindset. You'll work day to day with our Director of TA Innovation, and cross-functionally with our AI CoE, Cybersecurity, Product, Technology teams and more.

Responsibilities

• Own the innovation portfolio's rhythm: milestones, coordination, status reporting, and the communications that keep every stakeholder in the loop.
• Drive pilot program management from kickoff to results, tracking success, organizing workstreams, and following up on cross-functional teams’ reviews so nothing falls through the cracks.
• Coordinate RFIs for new technology, timelines, inputs, and documentation, as we evaluate what's next in candidate evaluation and beyond.
• Shape the innovation narrative, telling the story of the work in a way that builds momentum and confidence with leadership. You will own all TA Innovation updates to the broader TA&M organization.
• Serve as the cybersecurity point person for all administrative and fraud management needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed