Manager, Electrical Reliability & Technical Services

InCharge Energy•Fort Worth, TX

1d•Onsite

About The Position

InCharge Energy is seeking an experienced, technically driven Manager, Electrical Reliability & Technical Services to lead the execution and expansion of electrical infrastructure services beyond EV charging. As part of the Field Operations / Technical Services team, this role serves as the technical authority supporting field operations and service scope development across a growing nationwide portfolio of electrical infrastructure assets. Based in Fort Worth, Texas, the manager collaborates with technicians, subcontractors, customers, operations teams, and centralized support functions to deliver safe, high-quality electrical testing, maintenance, troubleshooting, and reliability services. The role combines hands-on electrical field leadership, remote technical support, and strategic service development. The ideal candidate has expertise in low- and medium-voltage power systems from 600V through 15kV, strong safety and compliance knowledge, and experience leading complex electrical field work, mentoring technicians, supporting customer-facing technical discussions, and advising on electrical reliability, preventive maintenance, testing, and repair strategies.

Requirements

At least 8 years of experience in electrical testing, maintenance, commissioning, power distribution, industrial electrical field service, or related electrical infrastructure work.
Current NETA Level III certification or comparable NICET Electrical Power Testing credential.
Hands-on experience with low- and medium-voltage electrical distribution systems up to 15kV.
Experience leading complex field projects, including planned outages, commissioning, shutdowns, and emergency restoration.
Knowledge of OSHA regulations, NEC/NFPA 70, NFPA 70E, NFPA 70B, ANSI/NETA standards, IEEE guidance, and electrical safety best practices.
Experience using CMMS, asset management systems, reporting tools, and remote troubleshooting platforms.
Technical leadership, customer-facing communication, problem-solving, and organizational skills, with the ability to work independently in a fast-paced environment.
Ability to work safely in electrical rooms, substations, and industrial environments while wearing required PPE.
Ability to travel nationally up to 40%, including occasional nights and weekends.
A qualifying background in electrical education or training: bachelor's degree in Electrical Engineering; associate degree in Electrical Engineering Technology; military electrical training; electrical apprenticeship; utility training; vocational education; OEM testing programs; or equivalent industry experience.

Nice To Haves

NETA Level IV certification.
Protective relay testing experience.
Medium-voltage substation experience.
Experience supporting NFPA 70B preventive maintenance programs.
Experience working with EV charging infrastructure, battery energy storage systems (BESS), and microgrid technologies.
Experience supporting distributed national field service organizations.

Responsibilities

Lead technical execution of electrical testing, commissioning, maintenance, troubleshooting, outage, and restoration activities at customer sites nationwide.
Provide technical oversight and guidance to Electrical Technicians I-V and subcontractors working with switchgear, substations, transformers, breakers, protective relays, ATS, MCCs, grounding systems, and related electrical distribution equipment.
Provide advanced remote troubleshooting and escalation support to NOC/SOC teams for EV charging infrastructure, battery energy storage systems (BESS), microgrids, and electrical distribution assets.
Review and approve Job Hazard Analyses (JHAs), electrical work plans, lockout/tagout procedures, and arc-flash mitigation strategies, while promoting safety and compliance.
Develop and review repair, testing, maintenance, and reliability scopes for the Service Quote team, including labor estimates, materials, testing methods, outage requirements, and subcontractor needs.
Evaluate electrical drawings, one-line diagrams, schematics, test data, and field reports to identify root causes, recommend corrective actions, and improve service quality.
Mentor field technicians and contribute to qualification standards, training pathways, troubleshooting procedures, and electrical service best practices.