Manager, Electric Corrective Action Program - Location Flexible
About The Position
The Electric Compliance Assurance department is part of the Electric Risk & Compliance organization, where together we will embed compliance and risk in all that we do and achieve regulatory outcomes that support the business’ needs. The work of this department is critical in our efforts to find compliance challenges and identify areas of risk so that we can fix them. The main functions of this new department are identifying areas of compliance risk and opportunities to mitigate those risks, including through incident reporting and investigations, overseeing Electric Operations and Power Generation Corrective Action Program (CAP), and validating the controls on the organization. As the Manager of the Corrective Action Program, you lead the Corrective Action Program (CAP). This program is part of a series of programs that work together to reduce risk, address root causes, and prevent serious incidents while strengthening internal accountability through focused reviews of high-impact cases. With a focus of operational risk, investigative discipline, and cross-functional leadership, you ensure serious incidents or issues are prioritized appropriately and bring visibility to leadership as appropriate to ensure they are completed timely—ensuring that PG&E not only meets regulatory expectations, but continues to protect its people, the public, and the communities it serves. The selected candidate must live within PG&E’s service territory and will be expected to work in the office 2-3 days a week.
Requirements
- Bachelor’s degree or equivalent working experience
- 8 years of experience with electric utility or related programs.
- 5 years of experience as a program or project manager.
Nice To Haves
- Master’s Degree in Engineering, Safety Management, Business Administration (MBA), or related field
- PhD in Engineering
- Experience managing cross-functional programs, safety governance protocols (e.g., SAFE‑0300), and operational risk mitigation strategies in regulated or matrixed utility environments.
- Demonstrated use of CAP maturity models, including the EEI Safety Classification and Learning (SCL) Model and High-Energy Control Assessments (HECA).
- Skilled in engaging with field teams and contractors to implement corrective actions and drive safety outcomes.
- Proven ability to present safety performance and CAP outcomes to senior leadership and external regulators.
- Certification in Root Cause Analysis (e.g., TapRooT®, Cause Mapping, or equivalent)
- Professional Certified Investigator (PCI – ASIS)
- Certified Fire and Explosion Investigator (CFEI)
- Professional Engineer (P.E.)
- Lean Six Sigma Certification
- Deep expertise in Corrective Action Program (CAP), protocols, incident classification models (e.g., Significance Category Levels), and end-to-end case lifecycle management
- Expertise in root cause analysis methodologies, including barrier-based approaches and causal factor charting, to uncover systemic issues and drive corrective actions
- Proven leadership in developing investigation teams, peer review structures, and a learning-focused coaching model that supports investigator growth and consistency
- Strong analytical capabilities to interpret CAP dashboards, identify trends, and translate performance metrics into meaningful safety and operational insights
- Solid understanding of utility compliance frameworks, regulatory reporting protocols, and safety mandates from agencies such as CPUC, OSHA, and FERC
- Skilled at engaging and aligning stakeholders across engineering, field operations, and Environmental Health & Safety (EH&S) to ensure investigation outcomes drive field adoption
- Demonstrated ability to influence safety culture through credibility, transparency, and embedding lessons learned from CAP into enterprise processes
- Excellent communication skills with the ability to present complex investigation findings to executives, regulators, and frontline audiences with clarity and impact
Responsibilities
- Drive CAP and Enforcement Action Programs: Lead Corrective Action Program (CAP) and Enforcement Action initiatives and processes in order to ensure timely, effective resolution of critical issues. Influence CAP best practice adoption with other lines of business and with Enterprise CAP.
- Facilitate Governance Engagement: Actively improve CAP by sharing and suggesting best practices at the CAP Governance Committee.
- Monitor Performance and Maturity: Evaluate and improve CAP program performance and maturity using enterprise standards and independent evaluations. Provide direction to ensure dashboards and assessment tools are effective to track CAP performance and drive maturity improvements.
- Align Strategy with Risk and Compliance: Connect CAP strategies to risk priorities, operational goals, and regulatory requirements.
- Promote Best Practices and Visibility: Mature the Corrective Action Program by using knowledge of best practices to implement program improvements, drive timeliness and quality to make corrective actions effective and efficient, maintain a long-term plan and intermittent milestones to improve program health, usage and adherence. Demonstrate success in embedding best practices, visual management, and benchmarking across the enterprise.
- Grow and Empower Investigations Teams: Apply experience and knowledge to hire, mentor, and lead a high-performing team focused on corrective action quality—building a culture of accountability, resilience, and continuous learning to the business. Grow functional expertise through industry participation, benchmarking, training and development.
- Communicate with Clarity & Authority: Deliver high-impact briefings and risk insights to senior leaders, translating complex corrective action data into clear, actionable strategies that support enterprise decision-making.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
