Provider Corrective Action Coordinator

SSO LLC • Augusta, ME

8d • Remote

About The Position

The Provider Corrective Action Coordinator plays a critical role in ensuring quality, compliance, and continuous improvement across Disability and Brain Injury Services within OADS. This position oversees corrective action processes by coordinating cross-functional stakeholders, analyzing compliance data, and ensuring adherence to established procedures, regulatory requirements, and timelines. This role is ideal for a detail-oriented professional with experience in quality assurance, compliance monitoring, and data analysis within social services or healthcare-related settings.

Requirements

• Six (6) years of combined education and/or professional experience in: Social services casework, Program development or service delivery, Compliance, administration, or program analysis

Nice To Haves

• Bachelor’s degree in Social Services or related field
• Experience in program compliance, quality assurance (QA), and quality improvement (QI)
• Background supporting services for older adults and individuals with disabilities
• Strong analytical, communication, and data management skills

Responsibilities

• Monitor quality assurance and compliance activities across Disability and Brain Injury Services and associated OADS units
• Coordinate corrective action efforts with internal teams and external partners to ensure alignment with enforcement and compliance requirements
• Guide providers through the corrective action process, offering technical assistance and support to drive program improvement
• Maintain up-to-date knowledge of state, federal, and HCBS (Home and Community-Based Services) regulations
• Communicate corrective action status to leadership, program staff, district teams, and stakeholders
• Collect, analyze, and interpret data from multiple systems to assess compliance with statutes, rules, and regulations
• Ensure all corrective actions meet documentation standards, timelines, and procedural requirements
• Utilize systems and tools such as Microsoft 365 (Excel, SharePoint, Power BI, Word, Outlook, PowerPoint) to track, manage, and report data

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree