Manager, EHR Applications-Patient Access

Beth Israel Lahey Health

8d • $139,360 - $174,720

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Manager, EHR Applications, is a member of the Beth Israel Lahey Health, Inc. (BILH) IT Service Line Leadership team responsible for the development, implementation, and maintenance of assigned patient care/clinical applications and/or administrative applications. The Manager provides direct supervision to staff promoting collaboration, ensuring customer satisfaction, and resulting in strong team cohesion and positive morale. Works with BILH leaders to prioritize needs and provide value. Oversees the Electronic Health Record (EHR) service management assuring SLAs for incidents are met and project timelines and deliverables are achieved. Possesses a strong understanding of the EHR systems and healthcare landscape. Manages with financial responsibility and adherence to the BILH IT mission and vision.

Requirements

• High School diploma or GED required.
• 5-8 years related work experience required in proven experience (demonstrating career progression) working in an IT Dept. or software vendor organization within the healthcare industry.
• 2+ years of leadership and staff management experience and 1-3 years of supervisory/management experience required.
• Ability to successfully manage a team of IT staff both in person and remotely.
• Ability to lead application teams in a multi-hospital health system.
• Ability to manage small to medium-complex software configuration projects.
• Knowledge of computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.

Nice To Haves

• Bachelor's degree in Computer Science, Business, Healthcare, or related field preferred.
• Epic Software exp/certifications with Epic modules: Radiant, Cupid & Willow, Beacon, Phoenix & Beaker.

Responsibilities

• Manages execution of work set by IT Senior Leadership to support the mission and vision of overall health IT application management to foster a business-oriented culture and mindset driven by continual service improvement techniques.
• Manages the implementation of EHR applications and solutions. Contributes to strategic direction and oversight for the design, development, operation, and support of EHR systems that fulfill business needs.
• Champions relationships between IT and BILH leadership through clear communication and alignment of EHR goals to advance safe, quality-driven clinical care.
• Contributes to the success of BILH IT by assuring excellent customer service and adherence to SLAs. Assures a culture of continuous improvement and maintains connections with leadership.
• Responsible for resource allocation within the direct organization chart. Partners with Directors & EHR leaders to understand impact prioritization, level of effort related to projects and objectives, and current workload of direct reports.
• Directly supports EHR application projects, daily operations, and break-fix issues.
• Monitors dept. functions ensuring services are compliant with professional standards and state/federal regulations.
• Works with EHR Directors to provide education/training to the staff for EHR systems. Manages contract staff when necessary.
• Serves on hospital planning & policymaking committees; assures EHR function matches BILH policies.
• Additional leadership functions/roles may be assigned: Project Roles; Key contact/liaison for IT vendors, Hospital, or BILH Departments.
• Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action, and performance reviews.

Benefits

• As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED