Manager - Patient Access

Presbyterian System Services•Albuquerque, NM

3d•Onsite

About The Position

Presbyterian is hiring a skilled Manager - Patient Access to be responsible for managing the daily operations of the Patient Access teams to ensure all functions related to pre-registration, insurance verification, financial counseling, up-front cash collections, and denials are performed within the established quality standards. This includes timely accurate registration and billing of all patients. Responsible for developing quality, productivity, and in-process measures for areas of responsibility. Implements process improvement initiatives to ensure patient/employee satisfaction, and positive financial outcomes are met.

Requirements

Bachelors degree in Business Administration or related field, or equivalent experience in lieu of the required education in accordance with company standards is required.
Three to five years medical healthcare Patient Access experience with a minimum of one year Patient Access Supervisory or Managerial experience of at least 10 employees.
Work history demonstrating increasing areas of responsibility and accountability preferred.
Excellent written and verbal business communication skills.
Detail and results oriented.
Ability to work independently and make decisions.
Excellent problem solving, organizational skills, people and management skills and the ability to function effectively high levels of stress.
Demonstrated strong keyboarding skills, ensuring efficient data entry and documentation.
Knowledge in Microsoft Office Products.
Pass EPIC proficiency test required with a 85% score at completion of the Epic Training class.

Responsibilities

Ensures that departmental goals and objectives are developed and met in a timely and efficient manner while maintaining quality assurance and adhering to regulatory requirements.
Manages the daily unit operations and performance of the Patient Access.
Responsible for the supervision of admitting staff, with the assistance of supervisors, to ensure that all routine departmental operations are completed in a timely, accurate and compliant manner.
Manages personnel functions of the department when needed in accordance with the established hospital and departmental personnel policies.
Contributes to staff efficiency and skill improvement by consistent weekly observation, evaluation, and feedback of work through the established Stratified Processing Environment process.
Identifies and addresses all staff and/or supervisor training needs as proactively as possible to enable top performance.
Directs supervisor/staff in the implementation of quality assurance procedures to: (1) systematically assess quality, and (2) provide feedback to teams to stimulate improvement.
Monitors unit productivity to identify areas of inconsistency and to optimize utilization of staff resources.
Utilizes appropriate reporting to monitor workloads, production and inflow.
Works with supervisor in establishing productivity standards.
Works with supervisor in evaluating staffing requirements (both temporary and permanent) based on current volumes and productivity.
Ensures appropriate training, coaching, and corrective action activities are completed in response to low productivity.
Tracks key Patient Access performance measures/success factors to quantify department contributions and continually assess opportunity.
Conducts formal performance evaluation and counseling for supervisors on a regular basis to provide formal guidance and feedback.
Keeps a record of any verbal or written communication.
Suggests action plans (as needed) for immediate correction of problems and plans follow-up meetings.
Defines clear roles and responsibilities for supervisors and staff (through verbal and written communication).
Helps supervisors and staff maximize their expected contribution by developing expectations documents and detailed priority matrixes.
Provides direct report (Patient Access Director) with regular updates of results, barriers to performance and top remaining opportunities for continued improvement.
Develops proposals to the Director of Patient Access regarding changes in hospital or departmental policies to improve performance, increase customer satisfaction, and ensure compliance with government regulations.
Designs and continuously refines work drivers, workflows, space utilization, and technology to be more efficient.