Manager, ED

Summit Pacific Medical Center•Elma, WA

5d•Onsite

About The Position

This position is responsible for developing, organizing, planning, leading, and directing clinical and management activities for the Emergency Department, in accordance with hospital policies and procedures. Accountable for daily operations and oversight of nursing practice and patient care delivery. Participates as a member of the health care team in maintaining continuity and quality of patient care. Contributes to organizational operations and supports the mission by fostering interdepartmental communication/collaboration. Demonstrates a high level of ability in leadership, supervisory skills, problem solving, patient advocacy and public relations.

Requirements

Bachelor’s degree in Nursing (BSN). An equivalent combination of education and experience in a setting that demonstrates attainment of the requisite job knowledge/abilities may substitute, pending confirmation of BSN in progress.
Three (3) years of recent nursing experience in a hospital setting.
Three (3) years as a charge nurse/supervisor or one (1) year of management experience.
Current and unrestricted Registered Nurse license in WA State
Current Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS) and Pediatric Advanced Life Support (PALS) certifications.
Knowledge of practice management/clinic administration and operations, and patient/customer relations.
Knowledge of population health and care coordination/care management strategies and practices.
Knowledge of nursing principles and procedures; knowledge and skill in techniques of good patient care.
Proficient in the use of current technology, including Microsoft Office products. Ability to learn and effectively use electronic medical records and other systems and equipment.
Professional and effective written and verbal communication skills. Ability to identify and employ communication strategies appropriate to the audience. Ability to maintain accurate documentation and records in a timely manner.
Strong data analytics and reporting skills.
Demonstrated skill in process improvement, planning, organizing, and change management.
Knowledge of the Patient Centered Medical Home practice model.
Ability to cultivate effective partnerships and work in collaboration with providers, other health care professionals, staff, patients and community members.
Strong leadership, facilitation, delegation, and coaching skills.
Ability to work independently performing a wide variety of assignments that require the use of independent judgment, systems-thinking, problem-solving, organization, and prioritization skills.

Nice To Haves

Emergency Department or Critical Care experience, preferred.
Trauma Nurse Core Course (TNCC) certification, preferred.
National certification, preferred (CEN, CCRN, CMSRN)

Responsibilities

Manages and evaluates the clinical operations, programs and resources of the assigned clinical areas to assure the safe and appropriate delivery of care.
Ensures that all activities are conducted in a timely and cost-effective manner and in compliance with organizational values, professional standards, internal policies and applicable regulatory requirements.
Participates in the development of and implements new clinical systems, programs and policies to enhance existing services and raise the standard of care for the patient population served.
Oversees the resolution of daily clinical administrative and operational issues. Rotates Administrator On Call duty.
Ensures all aspects of clinical operations are conducted and documented in compliance with relevant internal policies, standards, procedures, and applicable regulatory and accrediting body requirements.
Participates in annual budget process, reviews revenues and expenses, completes Departmental Operating Reports (DOR) on a monthly basis.
Participates, as a key member of the management team for the assigned clinical function, in the development of strategies, initiatives and programs addressing matters such as: provision of new services or programs, standardization of procedures across the organization, maximizing resources, improving cost-effectiveness of clinical services provided, enhancing patient outcomes, satisfaction and other issues of similar complexity and consequence.
Collaborates with other departments such as pharmacy, ambulatory clinics and outpatient procedure unit to ensure timely outpatient services are available.
Assists as needed in the Emergency Department. Acts as a resource during times of high volume or acuity working with the Emergency Department charge nurse to ensure safe quality care is always provided.
Assumes authority and responsibility for hospital operations in the absence of Director of Nursing Services and Chief Nursing Officer.
Co-leads Unit Based Team and Staffing Committee for unit.
Engages with both internal and external partners to advance the Summit Pacific mission and vision. Participates in professional groups/associations. Participates in or leads work groups, projects and committees as assigned.
Performs special projects and other related duties as assigned.
Builds and Maintains Relationships: Actively gets to know direct-reports and peers. Customizes interactions to meet the needs of different groups. Demonstrates the ability to build alignment and commitment within and across functions to achieve common goals; encourages others to work collaboratively. Surfaces and resolves conflicts in a timely and constructive manner; seeks to understand others’ points of view.
Communicates a Compelling Vision and Direction: Engages staff to understand and support the SPMC mission and vision; ignites the passion of individual team members to advance the vision. Effectively uses a variety of tools to motivate and inspire action.
Demonstrates Effective Management Skills: Accurately and timely executes managerial tasks, such as: Manages financial resources effectively. Maintains equipment and physical space. Manages department to meet service and performance expectations. Maintains appropriate staffing levels and competency of staff. Monitors and manages staff performance, satisfaction and engagement. Maintains accurate and complete paper and electronic records. Initiates actions to improve data integrity and standardization of processes. Develops and monitors department performance indicators; provides regular reports to leadership. Develops/recommends strategies to address areas of concern. Ensures compliance with regulatory requirements and federal, state and local laws.
Develops Self and Others: Pursues personal and professional development. Maintains professional skills and awareness of regulatory changes, compliance issues, innovations and developments through research and training/continuing education opportunities. Serves as a professional resource and subject matter expert. Reflects on successes and failures and applies lessons learned. Trains, develops, and guides employees; provides honest and clear feedback regarding strengths, weaknesses and areas for development. Encourages employees to reflect on their successes and failures and identify lessons learned.
Drives Results: Ensures team understanding of roles and accountabilities; aligns efforts; monitors, recognizes & rewards progress. Translates ideas into concrete actions; inspires followers; mobilizes resources; anticipates potential problems and develops contingency plans to overcome them. Works across organizational boundaries to achieve desired results; concentrates on outcomes rather than activities; delivers measurable results, on time and within budget.
Fosters an Environment of Trust and Integrity: Consistently behaves in a respectful, open, fair, and objective manner. Takes others perspectives and emotions into account. Honors confidentiality; effectively manages triangulation. Follows through on commitments. Leads by example.
Leads Innovation: Applies research, benchmarks, and creativity to identify and implement departmental innovations.
Manages Change: Recognizes and responds promptly to changes in workload or circumstance, adjusting assignments or workflow as necessary to achieve optimal productivity and efficiency Demonstrates tolerance and adaptability when dealing with ambiguous situations. Applies basic change management concepts to engage direct reports in understanding and adopting change.
Thinks Strategically: Actively participates in strategic planning activities. Develops departmental plans and strategies to address current and future challenges and opportunities. Educates and involves direct reports in strategic planning.
Organizational Responsibilities: In addition to the duties and responsibilities listed above, leaders are expected to support and uphold the Summit Pacific mission, vision and values; comply with policies, procedures, and regulatory requirements; and conduct themselves in an ethical, professional, respectful, and collaborative manner.

Benefits

Competitive Compensation
Medical
Prescription
Dental (including Orthodontia)
Vision
Healthcare FSA and daycare FSA
Daycare subsidized benefit
Life Insurance
Accidental Death and Dismemberment (AD&D)
Short- and long-term disability
Generous employer 403b match contributions for retirement
457 retirement account for additional funds
Employee Assistance Program (EAP)
Tuition reimbursement
Smoking Cessation Assistance
Employee Wellness Program
Employee Committees to participate in such as Spirit Team
Beautiful on-site gym for employees
Instructor led fitness classes for employees, including Yoga, Kettlebells and Bootcamps
Walking trails on site