Manager, eCommerce Operations

Dow Jones•Princeton, TX

1d•$95,000 - $125,000

About The Position

About the Role The Manager, eCommerce Marketing Operations position within the Marketing Operations group will support the creation and management of key ecommerce flows for the Wall Street Journal, Barron's, MarketWatch, and Financial News. This role will liaise directly with our Marketing, Product and Tech teams to ensure a seamless checkout experience for our flagship publications. You Will: Successfully launch new products, offers and ecommerce flows to manage the customer experience. You'll develop maintenance requests and BRDs (business requirement documents) for new offers and processes, while working in close partnership with technology to translate into customer facing requirements. You will create new offers and manage existing offers within the ecommerce platform in order to promote flagship publications, implement and build new landing pages for acquisition campaigns to ensure a seamless checkout experience, and execute new eCommerce flows to support new subscription offers and products presented in market - including digital pricing, promotions, and site assets You will partner with a QA manager to manage the timelines, user acceptance testing, goals for testing, align on measurable KPIs, and create test plans You will partner with cross-functional business units for new pricing plans and testing requests, iIncluding a streamlined intake process and project management of implementation from beginning to end You will analyze existing processes for improvement, identify opportunities to drive KPIs, and automate manual processes You will partner with your manager to create and optimize processes and timelines, embedding operational excellence into all workflows You will manage a team of offer managers to provide mentorship, optimize processes, create a gold standard of operational excellence, and manage knowledge transfer You Have: Operational rigor, set standards for operational excellence with clearly defined project and process workflows Strong Leadership skills and experience with people management Strong project management skills and the ability to manage multiple projects and stakeholders Detailed understanding of end-to-end eCommerce processes including: website infrastructure, content management, operations, and customer facing functionality Experience optimizing AWS environments for performance, security and cost efficiency HTML skills required Experience leading, mentoring, and influencing team members, building and maintaining effective working relationships across business units within an organization to enable success Proficiency with Google suite applications Knowledge of the media and publishing industry is a plus Knowledge of the subscription business preferred Bachelor's degree in Marketing preferred, or equivalent experience 7+ years experience in eCommerce with an ability to understand APIs and databases Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Medical, Dental and Vision Insurance Plans Education Benefits Paid Maternity and Paternity Leave Family Care Benefits Commuter Transit Program Subscription Discounts Employee Referral Program Learn more about all our US benefits Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations. Business Area: Dow Jones - Marketing Job Category: Marketing & Product Management Union Status: Non-Union role Base Pay Range: $95,000 - $125,000 We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors. For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions. For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees. Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Requirements

Operational rigor, set standards for operational excellence with clearly defined project and process workflows
Strong Leadership skills and experience with people management
Strong project management skills and the ability to manage multiple projects and stakeholders
Detailed understanding of end-to-end eCommerce processes including: website infrastructure, content management, operations, and customer facing functionality
Experience optimizing AWS environments for performance, security and cost efficiency
HTML skills required
Experience leading, mentoring, and influencing team members, building and maintaining effective working relationships across business units within an organization to enable success
Proficiency with Google suite applications
7+ years experience in eCommerce with an ability to understand APIs and databases

Nice To Haves

Knowledge of the media and publishing industry is a plus
Knowledge of the subscription business preferred
Bachelor's degree in Marketing preferred, or equivalent experience

Responsibilities

Successfully launch new products, offers and ecommerce flows to manage the customer experience.
Develop maintenance requests and BRDs (business requirement documents) for new offers and processes, while working in close partnership with technology to translate into customer facing requirements.
Create new offers and manage existing offers within the ecommerce platform in order to promote flagship publications, implement and build new landing pages for acquisition campaigns to ensure a seamless checkout experience, and execute new eCommerce flows to support new subscription offers and products presented in market - including digital pricing, promotions, and site assets
Partner with a QA manager to manage the timelines, user acceptance testing, goals for testing, align on measurable KPIs, and create test plans
Partner with cross-functional business units for new pricing plans and testing requests, iIncluding a streamlined intake process and project management of implementation from beginning to end
Analyze existing processes for improvement, identify opportunities to drive KPIs, and automate manual processes
Partner with your manager to create and optimize processes and timelines, embedding operational excellence into all workflows
Manage a team of offer managers to provide mentorship, optimize processes, create a gold standard of operational excellence, and manage knowledge transfer