Manager - DTC Partner Operations, MS NOW
About The Position
Reporting to the Director, DTC Partner Operations, the Manager of DTC Partner Operations will own the operational execution of MS NOW’s growing partnerships portfolio. This role sits at the intersection of partnerships, project management, and cross-functional coordination — responsible for taking partnerships from handoff to launch and managing everything that comes after. This role will serve as the primary day-to-day contact for active community, brand, and growth partners, keeping timelines, deliverables, and obligations on track while aligning internal teams across Marketing, Content, Product, and Legal. In addition to managing the active portfolio, this person will do proactive outreach to community organizations, values-aligned brands, and enterprise growth partners not covered by our dedicated partner teams. The ideal candidate is a highly organized, relationship-oriented operator who thrives on bringing structure to complex, multi-stakeholder work — and who takes pride in executing partnerships that are launched well, not just launched.
Requirements
- 5+ years of experience in strategic partnerships, partnerships operations, business development, program management, or a related role
- Proven ability to manage multiple external relationships and internal workstreams simultaneously without dropping the ball
- Strong cross-functional coordination skills, with experience aligning stakeholders across marketing, content, product, and legal
- Highly organized with a track record of building and maintaining operational systems (plans, trackers, workflows) that scale
- Clear communicator — written and verbal — who can move efficiently across internal teams and external partners alike
- Comfortable navigating ambiguity and managing competing priorities in a fast-moving environment
- Must be willing to work in New York, NY.
- Must have unrestricted work authorization to work in the United States.
Nice To Haves
- Experience in subscription, media, or consumer-facing businesses is a plus
- Experience supporting 0-to-1 product or partnerships launches is a plus
Responsibilities
- Serve as the primary point of contact for active DTC partners following the handoff from Business Development, managing day-to-day relationships and ongoing obligations
- Own a consolidated view of all active partnerships — tracking deliverables, timelines, and status across the full portfolio
- Execute outreach to community organizations, values-aligned brands, and enterprise growth partners
- Act as a central project manager for partnership launches, coordinating across Marketing, Content, Product, and Legal to ensure alignment and accountability
- Manage internal workflows for asset sharing, QA reviews, and approvals, keeping processes efficient and documented
- Build and maintain launch plans with clear owners, timelines, and dependencies; lead post-launch reviews
- Proactively identify risks, delays, and blockers; surface tradeoffs and drive resolution before they escalate
- Maintain operational systems and reporting that give leadership visibility into partnership health and pipeline status
- Coordinate with Business Development to ensure smooth handoffs in both directions as the partnerships pipeline evolves
Benefits
- medical, dental, and vision insurance
- 401(k)
- paid leave
- tuition reimbursement
- a variety of other discounts and perks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
