DTC Community Specialist, MS NOW

Versant•New York, NY

1d•Onsite

About The Position

Reporting to the Director of Community, the Community Specialist will be responsible for day-to-day community engagement across the MS NOW platform. This brand-new role requires very strong, independent judgment and is accountable for establishing the tone of the MS NOW membership community at-large. This is a hands-on, member-facing role focused on keeping the community active, responsive, and safe. The Community Specialist will support live programming, facilitate discussions, moderate content with the support of vendor tools, and surface insights that help inform editorial and product decisions. The ideal candidate is thoughtful, detail-oriented, and exercises strong judgment when engaging directly with members in real time—especially during live news and politically sensitive moments. This role requires comfort operating in dynamic situations and knowing when to act independently versus when to escalate.

Requirements

3+ years of experience in community engagement, moderation, audience development, or related roles
Comfort engaging directly with users in public-facing environments
Strong written communication skills and a thoughtful, measured tone
Track record of applying judgment in sensitive or ambiguous situations
Organized, reliable, and comfortable working across shifting priorities
Must be willing to work in New York, NY.
Must have unrestricted work authorization to work in the United States.

Nice To Haves

Experience with community or moderation platforms preferred
Interest in news, media, and civic engagement a plus

Responsibilities

Monitor and facilitate daily activity across comments, discussions, and groups
Engage directly with members by welcoming participation, answering questions, and encouraging thoughtful conversation
Plan and execute community programming, including posting prompts, discussions, and AMA questions
Lead community processes for and support live Q&As, AMAs, watch events, and breaking-news discussions
Use independent judgment to review flagged content and apply community guidelines consistently, escalating issues as needed
Moderate conversations in real time during high-traffic or sensitive moments
Manage a day-to-day relationship with the vendor and use vendor tools to manage moderation queues and identify patterns or repeat issues
Build a strategy and workflow to identify and engage superusers and emerging community leaders
Surface early sentiment trends, recurring questions, and engagement insights and translate into actionable next steps
Support reporting by pulling metrics and sharing summaries with the Direct of Community and broader DTC team
Document and evolve community workflows, guidelines, and onboarding materials