Manager, Donor Value & Growth

Trillium Health Partners•Mississauga, ON

12d•CA$82,994 - CA$96,768•Hybrid

About The Position

At Trillium Health Partners Foundation (THPF), we envision a future where health care transcends expectations and every member of the community has access to the care they need, when they need it the most. Our vision is bold: build a new kind of health care for a healthier community. We are the driving force behind Trillium Health Partners. Our team is raising money for the hospital so that millions of patients in the West GTA and surrounding communities have access to the care they need. Trillium Health Partners is comprised of Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre and is one of the largest community-based, academically affiliated acute care facilities in Canada serving one of the fastest growing populations in the country. Trillium Health Partners is a teaching hospital affiliated with the University of Toronto and home to the Institute for Better Health, the hospital’s research, and innovation engine. It is also the regional specialist for over 14 programs such as cardiac, cancer, stroke, neurology, mental health and so much more. Our doctors and nurses partner with your local hospital to offer highly complex care. Our 60+ member team is comprised of exceptional talent, with diverse backgrounds and expertise dedicated to raising the crucial funds needed to address the highest priority needs of our hospital. We operate with respect, collaboration and a drive for excellence and have already made a massive impact! Our fundraising milestones include securing the largest donation ever made to a hospital in Canada by Peter Gilgan and the Peter Gilgan Foundation of $105 million to help build the future home of The Peter Gilgan Mississauga Hospital. We also secured the largest corporate match by Orlando Corporation of $75 million to support development of the new hospital, mental health and research and innovation. While we love setting records, we are hungry for more and need your help getting there. Join us to help revolutionize the future of health care in the West GTA.

Requirements

Minimum of 7+ years of progressive experience in fundraising, direct marketing, donor experience, or customer lifecycle management
You have a proven track record of developing a strategic road map.
Proven experience developing and executing strategies to improve donor/customer retention and value
Experience working with CRM systems, donor databases, and performance analytics
Demonstrated success in segmentation, campaign optimization, and data-driven decision making
Have some experience working with AI and applying it to your strategic and data driven decisions.
Experience collaborating across multiple teams and influencing stakeholders at various levels
Ability to translate insights into actionable, long-term growth strategies
Strong ability to interpret data and apply insights to improve outcomes
Skilled at building relationships and driving alignment across cross-functional teams
Excellent written and verbal communication skills, including presenting insights and recommendations
Ability to manage multiple priorities in a fast-paced environment
Have a track record of being hands on execution with flawless attention to detail.
Comfortable identifying gaps and developing creative, practical solutions
A “can-do” – roll-up the sleeves attitude.
Are team oriented – this position must rely on working closely with team members and with external partners and vendors.

Nice To Haves

Experience in healthcare, nonprofit, or mission-driven organizations is an asset

Responsibilities

Develop and execute a roadmap from acquisition to 24 months focused on onboarding, retention risk points, and engagement of long-term donors
Assess donor retention opportunities across priority segments and journeys, including review of onboarding, engagement touchpoints, vendor performance, and attrition trends, to inform future retention strategies.
Explore cross‑sell and upsell opportunities across the donor base, including initial analysis of donor behavior, data requirements, and feasibility to inform revenue growth and donor migration strategy.
Balance short-term performance gains with long-term donor growth strategies
Partner with the foundations’ data and analytics teams to enhance reporting capabilities and performance tracking
Identify opportunities to improve use of CRM systems, donor data, and technology platforms
Leverage insights to inform decision-making, optimize journeys, and improve key metrics (retention, revenue, engagement)
Strengthening understanding of donor behaviors through analysis and research
Develop actionable segmentation strategies to improve targeting, personalization, and engagement across channels
Translate insights into practical recommendations on messaging, timing, and channel mix
Design and implement a structured mid-level giving strategy to grow donor value
Define qualification criteria and engagement approaches for high-potential donors
Build pathways that transition donors from mass engagement to major giving
Partner with Philanthropy and Donor Experience teams to support migration to major and transformational giving; manage budgets.
Establish clear processes for donor qualification, handoffs, and lifecycle management
Lead cross-functional collaboration across Marketing, Digital, Data & Insights, and Philanthropy teams
Provide strategic guidance and subject matter expertise across donor experience initiatives
Influence priorities, investments, and alignment across teams without direct authority
Establish best practices for donor lifecycle management, segmentation, and engagement
Manage and control budgets for creative development & execution
Work closely with external partners be it for email deployment or digital media buys