Donor Relations Manager

North Carolina Outward Bound School • Asheville, NC

1d • Hybrid

About The Position

At North Carolina Outward Bound School, we believe in the power of challenge, compassion, and discovery to change lives. Our Advancement Team plays a key role in supporting that mission, and we're seeking a Donor Relations Manager who brings strong operational, data, and technology skills to help drive effective fundraising and donor stewardship across the organization. As the Donor Relations Manager, you'll be the operational backbone of our fundraising efforts.

Requirements

• 3+ years in nonprofit fundraising, development operations, or similar work
• Bachelor's degree in a related field or equivalent professional experience
• Experience with donor databases (Salesforce NPSP preferred)
• Experience with fundraising software such as Donately, GiveLively or iWave
• Experience with finance and accounting processes (general ledger/GAUs, ACH transfers, stock donations, tax compliance, and in‑kind contributions)
• Strong reporting, data analysis, and Excel skills
• Excellent writing and editing skills
• Excellent organization and collaboration abilities
• A commitment to mission‑driven work and data‑informed decision‑making
• Eligibility to work in the United States
• Ability to use a computer for long durations and sit for extended periods of time
• Ability to lift or carry light items (generally up to 25lbs) such as office supplies or files

Nice To Haves

• Experience supporting annual fundraising appeals or campaigns is strongly preferred
• Foundation and grant management experience is a plus
• Knowledge of corporate sponsorships is a plus
• Salesforce administration and project management certification are a plus

Responsibilities

• Manage and optimize key Advancement systems (Salesforce, Donately, Adavico, Microsoft 365)
• Ensure accurate gift processing, acknowledgments, and reconciliation
• Produce clear, actionable reports for leadership and the Board
• Analyze Advancement data to guide strategy and decision‑making
• Support annual fundraising appeals and donor communications
• Coordinate cross‑departmental projects that keep our mission moving
• Maintain strong, consistent processes that help the team work efficiently

Benefits

• Medical, Dental, Vision, Life/AD&D, STD, and LTD
• Access to contribute to a 403(b) retirement account with 1.5% employer match after 1 year of service
• 13 paid holidays
• One complimentary domestic Outward Bound course
• Access to outdoor industry pro deals
• Annual professional development funds

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level