MANAGER, DONOR EXPERIENCE
About The Position
Founded in 1997, Bottom Line is a nationally recognized nonprofit organization with a mission to partner with degree-aspiring students from first-generation and low-income backgrounds as they get into college, graduate, and launch meaningful careers. Bottom Line provides consistent, one-on-one support to help students navigate the challenges of accessing and succeeding in college. The Manager of Donor Experience (MDE) is responsible for planning, coordinating, and executing donor-facing events, communications, and engagement activities to deepen donor commitment and engagement with Bottom Line. This role partners closely with the Managing Director of Development and regional development team to deliver a coordinated donor experience across events and communications. The MDE ensures that donor-facing activities are well-organized, clearly messaged, and executed in a way that reinforces Bottom Line’s impact and fundraising priorities. The MDE leads the planning and execution of all donor-facing events in the New York region, while also developing and delivering compelling communications and storytelling that connect donors to Bottom Line’s students, alumni, and outcomes. This role also supports volunteer coordination, including the Associate Board, ensuring these efforts are organized and aligned with regional priorities. The ideal candidate is highly organized, detail-oriented, and execution-focused, with strong communication skills and the ability to coordinate across teams. They are comfortable managing multiple priorities, working with different stakeholders, and ensuring that both events and communications are delivered consistently and at a high level of quality.
Requirements
- Bachelor’s degree required
- Minimum of three years or relevant experience
- Demonstrated commitment to Bottom Line’s vision, mission, and core values
- Strong written and verbal communicator, with ability to adapt messaging across audiences (donor communications, grants, storytelling, marketing)
- Skilled storyteller with the ability to translate program impact and data into compelling, donor-facing narratives
- Highly organized with strong project management skills; able to manage multiple priorities without dropping details
- Data-driven and systems-oriented, with comfort using data to inform decisions and next steps
- Strong collaborator with ability to work cross-functionally and build relationships across teams
- Ability to translate strategy into high-quality execution
- Ability to work effectively within a national and regional operating model, leveraging centralized systems and resources while executing locally
Nice To Haves
- Development, communications, or related external-facing experience highly preferred
Responsibilities
- Lead planning and execution of all donor-facing events in the New York region, ensuring a cohesive, high-quality experience across the full engagement calendar
- Serve as project owner for the annual New York gala (~$500K goal), driving planning, coordination, timelines, and execution from start to finish
- Develop and manage detailed event plans, including timelines, stakeholder roles, and execution milestones
- Partner with the development team to support sponsorship outreach and donor participation tied to key events
- Coordinate logistics and execution of additional cultivation and engagement events throughout the year
- Support execution of a regional donor communications calendar aligned to fundraising priorities
- Develop and deliver donor-facing content across events, campaigns, and updates
- Draft invitations, follow-ups, and stewardship communications in partnership with the development team
- Ensure communications are clear, compelling, and aligned with Bottom Line’s mission and impact
- Coordinate volunteer engagement across the region, ensuring opportunities are organized and effectively executed in support of development priorities
- Own planning and execution of Associate Board activities, including meetings, events, communications, and ongoing engagement
- Support recruitment, onboarding, and coordination of Associate Board member involvement in fundraising and events throughout the year
- Partner closely with program teams to identify and execute opportunities for donors to engage with students and alumni
- Ensure student involvement in donor experiences is well-prepared, meaningful, and aligned with program priorities
- Collaborate with national teams to align regional work with organizational priorities, campaigns, and messaging
- Effectively leverage national infrastructure, tools, templates, and resources to strengthen regional execution
Benefits
- Learn about our benefits here [https://www.bottomline.org/content/benefits]
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What This Job Offers
Job Type
Full-time
Career Level
Manager
