Manager, Document Operations

OneSource Virtual

1d

About The Position

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com. Job Summary Document Operations Manager leads document handling, from mail/digital intake to secure storage and distribution, focusing on efficiency, compliance, and tech systems (scanners, software) while managing staff, budgets, and vendor relations to ensure smooth workflows, data accuracy, and accessibility for all users, bridging physical and digital document lifecycles.

Requirements

• Proficiency with DMS software, MS Office, data analysis, and hardware (scanners, printers).
• Strong communication, project management, problem-solving, and team leadership skills.
• Knowledge of organizational effectiveness, workflow optimization, and financial management.
• Experience leading organizations through the transition from manual to automated processes, which includes training staff and overcoming adoption resistance.
• Proficiency in Agile or DevOps methodologies to manage the end-to-end lifecycle of automation projects, including testing in "sandbox" environments.
• Ability to consult with C-level leaders to define ROI and identify high-impact automation opportunities.
• Bachelor's degree
• 5-7 years in operations or production support
• Strong analytical and problem-solving skills
• Project management experience
• Customer service orientation
• Process documentation skills

Nice To Haves

• Experience with SaaS operations

Responsibilities

• Oversee daily tasks like scanning, indexing, printing, and mailroom operations, ensuring timely and accurate completion.
• Maintain uptime and performance of document management systems (DMS), printers, scanners, and related software.
• Hire, train, and manage document control staff, setting performance goals and monitoring KPIs.
• Develop and implement document control procedures, standards, and tools for the organization.
• Ensure all document handling adheres to legal, regulatory, and internal security policies.
• Manage external vendor relationships (e.g., postage, equipment) and maintain supplies (paper, ink).
• Day-to-day operations management
• SLA monitoring and achievement
• Capacity planning and resource allocation
• Incident management and escalation
• Process optimization and efficiency improvements
• Quality assurance and testing

Benefits

• upward mobility
• professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager