Manager, Distribution Reliability

Entergy•New Orleans, LA

2d•Onsite

About The Position

The Manager, Distribution Reliability leads efforts to improve reliability across the region and ensures consistent implementation of Asset Management programs and system guidance across jurisdictions. The role coordinates and executes jurisdiction reliability plans in support of company reliability goals and regulatory expectations, while aligning work with the company’s distribution strategy and operational excellence objectives. It contributes to changes in how the distribution system is planned, invested in, operated, and maintained, taking account of evolving technology and customer expectations. The position supports a smarter energy future by promoting better system performance, more service options and flexibility, interoperability, and added capacity for distributed generation and distributed energy resources while maintaining a focus on affordability. The manager leads workgroups within Distribution Operations and partners with Asset Management, Engineering, Planning, Distribution Automation, and other teams to prioritize and execute reliability initiatives. The role oversees reliability-related inspections, design, construction, outage analysis, remediation planning, performance tracking, reporting, and financial controls. It also supports storm preparedness and response, regulatory work, stakeholder engagement, and the development of future technical leaders. The position is onsite in New Orleans, Louisiana, and requires travel of 25% to 50%. Employees may be expected to work additional hours, at alternate locations, and perform additional duties during storms, outages, emergencies, or other situations deemed necessary by the company.

Requirements

Bachelor of Science degree in Engineering or a related field and at least 6 years of experience within utility operation; alternatively, at least 10 years of experience within utility operation in lieu of a degree.
Demonstrated commitment to safety.
Excellent leadership skills.
Excellent oral and written communication skills.
Ability to foster and adapt to change.
Ability to monitor and manage departmental budgets.

Nice To Haves

Transmission or Distribution supervisory experience.
Utility industry experience, such as Transmission or Distribution design, operations, construction, or reliability.
Project and/or program management experience.
Professional Engineer license.

Responsibilities

Provide leadership and direction to workgroups within the Distribution Operations organization.
Partner with Regions and the Operating Company to prioritize initiatives.
Provide oversight, analysis, and recommendations affecting distribution reliability budget priorities.
Partner with Asset Management to administer and execute reliability improvement plans throughout the Operating Company.
Provide status reports and scorecards, including forecasts of contract resource spending and project construction and timeline status.
Support the Storm Response program, including preparedness and training initiatives.
Support Operations leadership in overall operations.
Coordinate with teams on distribution reliability strategy, including alignment with Grid Modernization efforts, reliability projects, and asset performance across the jurisdiction.
Coordinate with Asset Management, Distribution Automation, Planning, and other groups.
Work with Engineering and Asset Management to develop working forecasts for revenue, mandated, and approved internally identified projects to support an optimal contract resource plan.
Prioritize and coordinate reliability activities, emphasizing project selections that provide the greatest targeted value and risk mitigation.
Direct and oversee reliability-related system inspections, design, and construction activities.
Lead network reliability discussions and activities, including reviewing outage data, identifying root causes, establishing remediation plans, and coordinating engineering activities.
Strengthen a proactive reliability culture and employee behaviors supporting short- and long-term reliability efforts.
Promote continuous improvement in Human Performance and Change Management.
Coordinate with Planning and Performance Assurance to develop KPIs for monitoring system performance and adherence to plan execution.
Monitor assigned reliability plan components and ensure they deliver expected value from conception through completion.
Assist with regulatory responses, analysis, and reporting as needed.
Ensure availability of internal and external reporting, including ongoing plan information and system performance tracking for external stakeholders.
Develop future technical leaders through mentoring and challenging assignments.
Build relationships and open communication with internal and external stakeholders, including Power Delivery T&D, Engineering, Customer Service, Public Affairs, Communications, Regulatory, and Transmission.
Represent Entergy at meetings with regulators and customers and at community outreach events.
Provide financial oversight of plan execution and establish cost controls to keep projects on budget.