Manager, Digital Rights Administration

Universal Music•Santa Monica, CA

About The Position

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. We are seeking a Manager to work in our Digital Rights Administration team. The ideal candidate will manage assets and claims across key platforms, and action daily requests, across operations teams, labels and global partners. The candidate in this new role will need to develop an understanding of UMG’s internal systems to support label needs and requests and help lead design and implementation special projects. This role is perfect for someone who is passionate about rights management and maintaining organized records, enjoys learning how systems work, meticulous eyes for written detail and keen ears for music, operational puzzling and troubleshooting, processing claims, and utilizing critical thinking skills to identify potential problems.

Requirements

Highly organized
Ability to follow specific instructions and guidelines
Reliable to complete tasks on schedule
Advanced Excel abilities, proficiency in Word, PowerPoint, Google Sheets, and Outlook
Passion for music and technology
Critical thinking
Forward-thinking and ambitious; ability to work in a fast-paced environment
Strong attention to detail
Ability to prioritize, multi-task, and handle large volume of email
Ability to work independently as well as part of a team
Inquisitive and eager to learn
Keen ability to notice outliers or patters and report them
Savvy with social media applications: Facebook / Instagram / TikTok / YouTube
Degree in related field or equivalent work experience
Experience with UGC Partner’s content management systems, specifically YouTube CMS, Meta Rights Manager, TikTok MediaMatch
Understanding of music copyrights
Excellent communication and customer service skills
Aptitude to learn and manage vast catalogues of artists and repertoire
Aptitude to learn internal systems

Responsibilities

Manage and support senior management’s emerging markets strategy
Manage policy schedules for all content associated with this strategy
Process disputed claims on all UGC platforms
Escalate appealed claims to legal on all UGC Platforms
Manage and support new UGC platform launches and changes in DSP partnerships
Review channels and claims made from YouTube channels linked to UMG’s network in support of AMEA driven strategies.
Manage work related to Reference File and Conflict Resolution operations on key UGC accounts (Reference File Overlaps, Invalid References, Ineligible Content, Asserts, and Ownership Transfer queues).
Keep all queues up to date to prevent erroneous loss of fingerprints, availability, rights, and claims due to expiry or incorrect inbound assertions.
Proactively identify UMG content in other distributors' reference files and go after exclusions or rights removals to bring UMG content out of conflict.
Discover, identify egregious fraud through the RFO queues and report findings to Fraud Preventions team.
Pull overlap data from key platforms for Fraud Prevention team on a regular basis to aid their analysis efforts.
Support UMG territories and labels with daily requests/issues in relation to UGC partners.
Highlight to manager any requests that fall outside of UMG guidelines
Report to manager any unexpected outcomes or results in internal or partners' systems
Handle exception requests as directed by manager
Detect and collate examples of specific issues in partners' rights management systems.
Participate in partner meetings to help design solutions, collaborate on organizational tasks and provide feedback

Benefits

Comprehensive medical, dental, and vision coverage
100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent