Manager, Digital Product (CCL)
About The Position
The Digital Product Manager oversees the development, launch, and support of Guest Technology digital products as well as the relationship with external and internal teams throughout booked, onboard, and post cruise guest journey. This role encompasses the entire end-to-end Product Management lifecycle including developing new capabilities, serving as the Product Owner, and collaborating with business stakeholders, Shipboard Staff, guests, engineering, QA, IT, network and other technology teams. The Digital Product Manager leads idea generation, evaluation, product definition, UX/UI design, roadmap prioritization, engineering & development, ship rollout, measurement, and analytics. This role balances both strategy and execution, offering the opportunity to interact with all functions, manage the development of diverse products, and deliver significant, positive results for the business.
Requirements
- 5+ years of experience in Product Management and/or Product Ownership in an agile environment; a demonstrated history of leading and delivering successful digital products across apps and web
- Skilled with Figma, project management software (preferably Azure DevOps), and Google Analytics; proficient in BI, Sitecore, and ContentSquare
- Experience launching and maintaining successful iOS/Android apps.
- Proficiency with mobile analytics and CI/CD tools.
- Understanding of mobile accessibility and data privacy regulations.
Responsibilities
- Oversees the product development lifecycle from ideation to launch.
- Prioritizes features, sets clear requirements, manages the product backlog, actively participates in Scrum ceremonies, and ensures timely delivery of high-quality products.
- Develops and communicates a clear product strategy and vision.
- Creates and maintains a product roadmap that aligns with company goals and consumer needs.
- Partners with cross-functional team and stakeholders – including engineering, design, CRM, content, and revenue management – throughout the end-to-end process to ensure alignment and successful product delivery.
- Works closely with our UX/UI design team to develop an intuitive and engaging user experience.
- Conducts usability testing and gathers user feedback to make data-driven decisions for product enhancements that achieve desired business outcomes.
- Establishes and monitors key business metrics to measure success.
- Analyzes data to identify product improvement areas.
- Gathers feedback from consumers, stakeholders, and developers to understand customer pain points, business needs, and the competitive landscape.
- Prepares and presents regular business updates to stakeholders in-person and in-writing.
- Creates business reports, training/troubleshooting guides, and related product documentation and presentations.
- Promotes continuous improvement by regularly reviewing processes, tools, and methodologies.
- Implements best practices and drives innovation within the product management team.
- Performs other duties as assigned.
Benefits
- Cost-effective medical, dental and vision plans
- Employee Assistance Program and other mental health resources
- Company paid term life insurance and disability coverage
- 401(k) plan that includes a company match
- Employee Stock Purchase plan
- Paid holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays
- Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
- Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
- Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
- Personal and professional learning and development resources including tuition reimbursement
- On-site Fitness center at our Miami campus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
