Manager-Digital Product Management
About The Position
The Digital Product Management support team sits at the intersection of technology, operations, and customer experience. Our team is responsible for supporting critical travel and servicing platforms that leverage modern cloud-based technologies and integrations with multiple third-party servicing vendors through APIs and connected services. We proactively monitor platform health, investigate complex technical issues, and collaborate across product, engineering, operations, and vendor partners to ensure seamless experiences for our Card Members and Travel Counselors. Success in this role requires a strong technical foundation, including an understanding of system integrations and API-driven architectures, combined with a relentless focus on the customer experience. Team members are expected to act with urgency, take ownership of issues from identification through resolution, and continuously seek opportunities to prevent disruptions before they impact our customers. If you thrive in a fast-paced environment, enjoy solving complex problems, and are passionate about delivering exceptional service through technology, we invite you to join us in helping shape the future of travel and servicing at American Express.
Requirements
- Strong technical foundation
- Understanding of system integrations
- Understanding of API-driven architectures
- Relentless focus on the customer experience
Responsibilities
- Supporting critical travel and servicing platforms
- Leveraging modern cloud-based technologies and integrations with multiple third-party servicing vendors through APIs and connected services
- Proactively monitoring platform health
- Investigating complex technical issues
- Collaborating across product, engineering, operations, and vendor partners to ensure seamless experiences for Card Members and Travel Counselors
- Acting with urgency
- Taking ownership of issues from identification through resolution
- Continuously seeking opportunities to prevent disruptions before they impact customers
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
