Manager Digital Product, Billing & Subscription

Caterpillar•Peoria, IL

22h•Onsite

About The Position

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Job Summary: Join the Subscription and Billing Product Management team of Cat Digital as a Digital Product Manager. Oversees the day-to-day activities and staff supporting stakeholder management, backlog refinement, epic/feature elaboration, and product training for the subscription and billing suite of software products. The Product Manager collaborates with Leaders, Stakeholders, Product Owners, Business Analysts, Technical Product Management, Engineering, Program Management & Dealers.

Requirements

Expert knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Extensive understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Expert knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Expert knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Expert knowledge of software product management; ability to operate and manage software product development projects at all stages of the product development lifecycle.
Gathers, summarizes and prioritizes ideas for new products, or new versions of existing products.

Nice To Haves

Experience managing people, with demonstrated ability building trust, fostering communication, setting clear expectations and deadlines, conducting performance reviews and motivating, developing and empowering teams.
Expertise with subscription and billing software product management or engineering
Expert knowledge of software product management; ability to operate and manage software product development projects at all stages of the product development lifecycle (typically, 10+ years of professional experience and 5+ years as a Product Manager or related role using Agile methodology)
Proven experience leading a technical team while simultaneously managing multiple projects
Experience managing projects using Agile software tools such as DevOps/VSTS, Aha!
Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Working knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Experience with Caterpillar cross industry strategy and technology initiatives in the Construction, E&T and mining space
Experience working with onshore/offshore team model
Demonstrated ability to empower teams
Knowledge of the software development lifecycle
Background in Information Technology
Product Owner certification (CSPO from Scrum Alliance)

Responsibilities

Manages prioritization and definition of enhancements, new features, and issues.
Monitors and reports on product profitability.
Works with operations to monitor and analyze product performance.
Partners with marketing to position and promote supported and planned products.
Ensures coordination with IT to develop and deploy new features and new releases on schedule.
Provides product training and consulting to external audiences