Manager, Digital Operations

Foundation Building Materials•Santa Ana, CA

5d•$80,000 - $100,000•Remote

About The Position

At Foundation Building Materials (FBM), Manager, Digital Operations oversees the execution and continuous improvement of the organization's digital platforms, tools, and workflows. This role is responsible for driving adoption, optimizing system performance, ensuring process consistency, and supporting field and corporate teams in leveraging digital solutions effectively. The Manager of Digital Operations serves as a cross-functional leader who partners with IT, Sales, Operations, and Training to deliver a seamless and effective digital experience across the organization.

Requirements

Associate degree (or equivalent professional experience) in Operations, E-Commerce, Systems Integration, or a related field.
1-2 years of hands-on experience managing digital order workflows, platform operations, change management, or e-commerce ecosystems preferred.
Baseline knowledge or exposure to modern digital integrations, AI systems, Robotic Process Automation (RPA), and e-commerce architectures.
Highly proficient across the standard Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
Sharp attention to detail with a proven ability to isolate operational friction or system errors and drive swift corrective actions.
Exceptional organizational skills, with a demonstrated ability to successfully juggle multiple competing priorities in a deadline-driven environment.
Strong leadership potential paired with the creative thinking required to solve complex problems and continuously improve workflows.

Nice To Haves

Hands-on familiarity navigating or managing commercial e-commerce platforms.
Direct experience utilizing or configuring Robotic Process Automation (RPA) workflows and AI-driven productivity tools.
Proven history collaborating across matrixed departments or operating within highly structured, process-driven environments.
Practical experience supporting organizational change, system rollouts, or corporate communication initiatives.

Responsibilities

Support the development, execution, and continuous optimization of operational strategies to elevate both internal efficiency and the end-user customer experience.
Oversee the functionality, scaling, and reliability of core systems to ensure all digital platforms align with evolving business goals.
Spearhead system configurations, proactive enhancements, and process updates to streamline digital workflows and eliminate operational bottlenecks.
Partner closely with IT and external vendors to seamlessly manage system updates, API integrations, rigorous testing, and rapid issue resolution.
Oversee daily digital activities to guarantee maximum accuracy, data consistency, and strict compliance with established company standards.
Track platform usage data, system performance metrics, and user adoption trends to uncover actionable opportunities for improvement.
Champion key initiatives focused on data integrity, continuous system optimization, and advanced process automation.
Author and maintain clear, centralized documentation for digital processes, workflows, and operational best practices.
Partner with cross-functional subject matter experts to identify, design, and deploy digital solutions that solve operational bottlenecks.
Champion digital adoption across regional and branch locations by providing clear guidance, training, and strategic support to ensure consistent tool usage.
Design and support comprehensive training programs, interactive system demos, and seamless onboarding sessions to guarantee widespread platform literacy.
Manage communication and rollout plans for system updates, new features, or digital process changes.
Serve as an escalation tier for complex end-user issues, delivering expert guidance and partnering with internal IT departments for rapid resolution.
Architect and execute organizational change management strategies that minimize friction, accelerate tool adoption, and optimize modern workflows.
Perform other duties as assigned to support Digital Operations and corporate objectives.