Manager, Digital Merchandising Analytics & Insights

Zoro•Chicago, IL

9h•$95,500 - $159,200•Hybrid

About The Position

Zoro is seeking a Manager of Analytics & Insights to support how we measure, evaluate, and optimize the digital merchandising experience. This role will focus on analyzing performance across the customer funnel—from traffic and conversion to basket size—and translating data into actionable insights that improve the customer experience and drive business outcomes. You’ll play a key role in enabling a data-driven, test-and-learn culture by identifying trends, surfacing opportunities, and supporting decision-making. You’ll partner closely with teams across Merchandising, Marketing, Product, and Analytics to ensure insights are clear, actionable, and aligned to business priorities.

Requirements

5–7 years of experience in analytics, insights, or a related field
Experience analyzing eCommerce or digital funnel performance (traffic, conversion, AOV, etc.)
Ability to translate data into insights and actionable recommendations
Experience supporting performance reviews and reporting
Familiarity with experimentation and test-and-learn methodologies
Proficiency with analytics and visualization tools (e.g., SQL, Tableau, Looker, etc.)
Strong analytical thinker who can connect data to business questions
Clear communicator who can present insights in a structured and understandable way
Collaborative and comfortable working with cross-functional partners
Curious and proactive, with a focus on identifying opportunities through data
Able to operate in a fast-paced environment with evolving priorities

Responsibilities

Analyze performance across Digital Merchandising, including traffic, conversion, AOV, and key business metrics
Contribute to KPI development, reporting frameworks, and measurement approaches
Monitor performance and proactively detect anomalies, investigating root causes and summarizing findings
Identify and support sizing of opportunities to improve the customer experience and drive business impact
Support regular performance reviews by synthesizing trends, tracking results against goals, and contributing to reporting materials
Prepare inputs and analysis for executive reporting, helping to translate data into clear insights and recommendations
Conduct customer insight and journey analysis, including: Friction mapping to highlight areas of customer difficulty, Funnel analysis to identify drop-off points and performance trends, Experience gap identification across the shopping journey, Segment behavior analysis to uncover differences in how customers shop, Repeat purchase behavior and retention trend analysis
Partner with Merchandising to support test design and measurement, including analyzing results and delivering clear readouts
Translate data into structured insights and actionable recommendations to support decision-making
Collaborate with Merchandising, Marketing, Product, and Analytics teams to ensure alignment on data, reporting, and insights

Benefits

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
Adoption assistance program
6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
At least 18 paid time off days annually for full-time employees
6 company holidays per year
6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
Tuition reimbursement
Student loan refinancing and access to financial counseling, education, and tools
Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
Employee discounts and admission to various civic and cultural institutions around Chicago
Coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views