Manager, Digital Marketing & Technology (Hybrid/Remote)

NorthBay Health•Fairfield, CA

3d•Hybrid

About The Position

At NorthBay Health, the Manager, Digital Marketing & Technology is a critical role for a strategic thinking, a hands-on digital manager to ensure that NorthBay’s web site, internal and external digital platforms, channels and paid campaigns are optimized, aligned and delivering measurable impact for consumers, patients, other audiences and the organization. Reporting to the AVP of Digital Strategy in Marketing and Communications, the role will provide oversight to a web developer and performance marketing specialist and collaborate cross-functionally to strategize, plan and execute platform rebuilds and enhancements to create an impactful consumer experience that drives patient acquisition, enables conversions and creates loyalty. At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

Responsibilities

Provide day-to-day guidance and performance management to the Web Developer and Performance Marketing Specialist, mentoring, training and delegating as appropriate
Translate department-level strategic goals into actionable priorities for team members
Foster a culture of innovation, testing, and continuous improvement
Support professional development of team members and promote collaboration across the digital strategy and marketing teams
Manage the development and optimization of NorthBayHealth.org and related digital properties and channels in partnership with marketing, IT, patient access, and clinical teams as appropriate
Ensure the web platform evolves to meet consumer expectations through performance-driven UX, mobile responsiveness, and accessibility
Contribute to platform roadmap planning, including content management, personalization, on-site architecture, search experience and integration with enterprise systems (e.g., EHR, CRM, digital front door tools). Translate complex functional requirements into technical execution plans and documentation, as needed, leveraging internal or external resources when appropriate.
Oversee campaign execution and performance reporting across paid media platforms, ensuring alignment with business goals and service line needs.
Manage campaign budgets and media spend with a focus on ROI, cost per lead, and downstream patient value
Drive data-informed decision-making using tools like Google Analytics 4, Looker Studio, and CRM/EMR data integrations
Ensure digital initiatives support the full patient journey — from search and discovery to appointment scheduling and beyond
Identify and implement operational workflow solutions, collaboratively.
Ensure that the intranet platform evolves to support organizational objectives.
Evaluate and integrate emerging tools and AI-driven platforms (e.g., Google Performance Max, conversational AI, personalization engines) into digital workflows
Guide team use of generative AI tools for copy, creative, or ideation — ensuring all outputs are ethical, compliant, and patient-centric
Lead discussions on platform and channel shifts (e.g., voice search, AI-powered discovery) to future-proof NorthBay’s digital presence
Ensure digital content, campaigns, and data collection practices are compliant with HIPAA, accessibility (WCAG), and NorthBay brand standards
Collaborate with IT, Clinical Ops, Patient Access, and Compliance to align digital work with system priorities and risk management
Serve as a digital subject matter expert across cross-functional initiatives involving web experience platform (UXP/CMS), online scheduling, content personalization, CRM integrations, etc.