Account Manager - Digital Media (Hybrid/Remote)

Sharecare•New York, NY

1d•$90,000 - $105,000•Hybrid

About The Position

Sharecare is the leading digital health company that helps people by providing them -- no matter where they are in their health journey -- with a comprehensive and personalized health profile, where they can dynamically and easily connect to the information, evidence-based programs and health professionals they need to live their healthiest, happiest and most productive life. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Employees must report to the Manhattan NYC office every Tuesday.

Requirements

BA/BS degree from an accredited college/university
Minimum 3-year experience in client service of digital advertising campaigns (pharmaceutical and/or healthcare experience preferred)
Ability to make timely decisions in an ambiguous, fast-paced atmosphere using a solution-based mindset
Strong communication skills with the ability to present to team and cross group members complex business subjects in understandable terms.
Proficiency using Salesforce, MS Office, MS Power Point, and Excel on a daily basis
Strong analytical skill set and ability to effectively use data for strategy
Infectious passion for teamwork, client service, digital advertising and reaching business results
Ability to travel to attend client meetings, conferences, seminars and industry events

Nice To Haves

pharmaceutical and/or healthcare experience preferred

Responsibilities

Clear, concise communication to internal teammates and clients/agencies
Lead cross-functional teams in support of client goals, including delivery, operations, media, CX and content
Balance client needs with Sharecare’s goals while maintaining a positive consumer experience
Proactive management of client program performance to maximize profitability while achieving high quality results for client and Sharecare
Provide resolution of customer issues and manage/escalate concerns as appropriate
Collaborate on pre-sale proposals and campaign strategies using deep understanding of client requirements combined with in-depth knowledge of products available
Utilize and translate data analytics throughout the sales process (Pre-sale, optimization, up-sell, analysis, and post campaign reporting)
Provide post sales implementation quarterbacking and support in conjunction with Operations team.
Establish regular status meeting with clients, prepare and present program performance reports
Monitor campaign delivery and performance to make proactive recommendations to improve results
Receive and assimilate client/agency feedback into updated or revised execution strategies
Drive performance improvement initiatives based on measurement provided by third-party sources, e.g. Crossix, IQVIA, Comscore Symphony, etc.
Assist accounts receivable with monthly billing to ensure accurate client invoicing
Provide industry insights and use established tools to highlight significant trends
Contribute towards successful contract renewal and account growth by driving performance and client satisfaction