Manager, Digital Insights and Technology

Richemont•Grand Prairie, TX

About The Position

We are seeking an innovative, strategic, and analytically minded Manager to join our Digital Analytics & Insights team. This is not a traditional analytics role; we are looking for a dreamer and a doer who is not afraid to experiment, challenge the status quo, and bring fresh ideas to life. This role is designed to be the right hand to the Senior Manager, owning the data analysis, reporting, insight generation, and AI-enhanced analytics that drive business decisions in a fast-paced luxury retail environment. If you are someone who looks at data and sees opportunity, not just numbers, who asks "what if?" and then figures out "how“, we want to talk to you.

Requirements

5+ years of professional experience in Luxury eCommerce/Digital
Proven track record in insights or data analysis roles, preferably within e-commerce or online marketplaces
Ability to leverage web analytics tools, including GA4 to track digital performance, measure customer behavior and generate insights that optimize online customer journeys in a luxury retail environment
Strong experience building dashboards and reports using BI tools (Power BI, Looker, Qlik Sense, or Tableau)
Strong proficiency in SQL for data extraction, transformation, and manipulation
Working knowledge of Python or R for statistical analysis and data processing
Experience with light ETL work extracting, transforming, and loading data from multiple sources
Experience using AI tools for analytics, automation, or insight generation (e.g., generative AI, Copilot, or AI features within BI platforms)
Strategic mindset and ability to connect data insights to broader business strategies and make recommendations that drive meaningful outcomes
Valid work authorization for employment in the USA

Nice To Haves

Master's degree (MBA, Data Analytics, or related) preferred
Experience working with sales, operations, or customer data, retail, logistics, or contact center data is a plus

Responsibilities

Partner with business leaders to understand their questions and translate them into analytical requirements
Extract, clean, and analyze large datasets using SQL and Python
Build and maintain dashboards and reports in Power BI, Google Looker, or Qlik Sense that provide real-time visibility into business performance
Proactively identify trends, risks, and opportunities delivering insights before stakeholders ask for them
Reduce ad-hoc data requests by creating self-service reporting solutions
Leverage AI tools (e.g., generative AI, Copilot, or embedded AI features in BI platforms) to accelerate data analysis, automate repetitive tasks, and generate first-pass insights
Use AI to summarize complex datasets, identify patterns, and suggest hypotheses for deeper investigation
Partner with the Senior Manager to pilot new AI capabilities (e.g., Ambition AI, SharePoint Agents) that enhance team productivity and insight generation
Ensure AI-generated insights are validated, accurate, and aligned with business context
Build and maintain simple ETL processes to extract data from source systems
Perform data transformation and cleansing to ensure accuracy and consistency
Work with the Senior Manager to define data models that support reporting needs
Serve as the primary data partner to other online retail teams (CRC, Operations, Web Experience and CRM)
Translate complex data into clear, compelling narratives and recommendations for non-technical audiences
Present findings to mid-level and senior leadership with confidence and clarity
Regularly track and monitor online retail performance, web traffic and contact center traffic. Provide insights on trends and actionable to improve KPIs
Work with Van Cleef & Arpels HQ and Richemont partners to maintain established data governance policies and procedures and to understand the entire data lifecycle
Support with adhoc data and AI related projects.