Manager, Digital Experience Strategy & Execution

Manulife • Boston, MA

1d • Hybrid

About The Position

We are looking for a Manager, Digital Experience Strategy & Execution to enable consistent, high-quality execution of John Hancock’s digital experience strategy by supporting clear planning, informed prioritization, and strong cross-functional coordination—helping translate strategy into sustained momentum and measurable outcomes across a defined initiative portfolio.

Requirements

• 6–8+ years of experience in project, program, or portfolio management within large, matrixed organizations.
• Demonstrated ability to influence, align, and coordinate work across teams without direct authority.
• Strong synthesis, communication, and organizational skills, with comfort navigating ambiguity.

Nice To Haves

• Experience supporting digital experience platforms, MarTech, or customer-facing ecosystems strongly preferred.

Responsibilities

• Support the translation of digital experience strategy into clear, initiative-level roadmaps aligned with Marketing, Technology, Operations, Data, and Distribution partners.
• Coordinate with initiative owners to align plans, timelines, dependencies, and milestones across an assigned portfolio of digital experience efforts.
• Surface overlaps, risks, and critical connection points to inform sequencing, dependencies, and trade-off discussions.
• Enable a structured intake and triage model for new digital experience requests within the defined portfolio.
• Partner with stakeholders to clarify scope, effort, dependencies, and anticipated impact prior to roadmap inclusion.
• Identify bottlenecks, discovery needs, and future-state planning gaps early in the lifecycle.
• Develop prioritization inputs and scenario views to support decision-making.
• Serve as a trusted coordination partner to stakeholders across Marketing, Technology, Operations, and Data.
• Facilitate alignment conversations by synthesizing inputs, clarifying options, and documenting agreed-upon direction.
• Support effective upward communication by distilling complexity into clear summaries, implications, and considerations for senior leaders as needed.
• Enable execution hygiene across the portfolio through planning forums, roadmap reviews, dependency tracking, and decision documentation.
• Support initiative owners by reinforcing shared understanding of scope, sequencing, roles, and expectations—without directly owning delivery.
• Proactively surface risks or misalignment and coordinate resolution paths with the appropriate partners.
• Prepare clear, succinct materials that articulate initiative status, key themes, risks, and upcoming decisions.
• Support executive-level updates and context-setting by framing progress and issues within broader strategic priorities.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year
• full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed