Manager, Digital Execution & Reliability, Popeyes Louisiana Kitchen, US&C

Restaurant Brands International•Miami, FL

7d•Onsite

About The Position

The Manager, Digital Execution & Reliability role provides strategic leadership for Popeyes' digital business, driving the growth, performance, and evolution of digital ordering, third-party delivery, and catering channels. The position develops and executes enterprise digital strategies that enhance the guest experience, accelerate revenue growth, and support long-term business objectives. Working cross-functionally with Product, Technology, Marketing, Operations, Franchise, and external partners, the role ensures alignment across key initiatives and technology investments. The leader oversees the performance, scalability, and reliability of the digital ecosystem while fostering innovation and continuous improvement. Success is achieved through strong cross-functional leadership, data-driven decision making, and the successful execution of strategic initiatives that strengthen Popeyes' digital capabilities and business performance. RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week.

Requirements

3-5 years of experience in data analytics, business intelligence, or digital performance analysis or related fields
Bachelor’s degree in Data Analytics, Business Analytics, Data Science, Statistics, or a related field (or equivalent experience).
Proven ability to work with large, complex dataset, efficiently manipulating and analyzing data to surface clear, actionable insights.
Experience building and maintaining Tableau dashboards that communicate performance stories to technical and non-technical stakeholders
Sharp analytical instincts with a track record of identifying trends and translating them into business recommendations.
Strong communication skills, with the ability to present insights clearly to both technical and non-technical stakeholders.
Ability to operate effectively with minimal direction and navigate ambiguity, demonstrating strong ownership, initiative, and sound decision-making in a fast-paced environment.
Highly organized with strong project management habits and a natural ability to collaborate across cross-functional teams.
Results-driven with bias for action and commitment to excellence.
Values taking ownership and taking educated risks to run a test and learn agenda, occasionally failing, but fast and forwards.

Responsibilities

Lead the development and execution of 3P delivery, catering, and digital growth strategies across Popeyes' digital ecosystem.
Partner with Product, Technology, Marketing, Operations, and Franchise teams to define priorities that improve customer experience, drive sales growth, and enhance platform performance.
Own the roadmap for key growth and operational initiatives, balancing business objectives, customer needs, technical constraints, and operational requirements.
Identify and evaluate new opportunities across digital ordering, delivery, catering, and marketplace channels to accelerate growth and improve guest engagement.
Establish performance goals and KPIs, leveraging data and insights to optimize business outcomes and inform strategic decision-making.
Serve as a key stakeholder in the evolution of the digital technology stack, ensuring investments support scalability, reliability, and long-term growth objectives.
Lead cross-functional initiatives to enhance digital products, ordering experiences, and operational capabilities across owned and third-party platforms.
Partner with Product and Engineering teams to define business requirements, prioritize enhancements, and ensure successful delivery of critical initiatives.
Oversee the integration, optimization, and performance of delivery aggregators, catering platforms, and digital ordering solutions.
Champion a culture of testing, experimentation, and continuous improvement to increase conversion, customer satisfaction, and operational efficiency.
Manage strategic vendor relationships, influencing product roadmaps and ensuring partners deliver against performance expectations and business objectives.
Drive adoption of new capabilities and technologies that improve the guest experience and operational effectiveness across the restaurant network.
Own the strategy and governance for digital reliability, operational stability, and order success across all digital channels.
Establish reliability standards, service-level expectations, and performance metrics to ensure a consistent and seamless customer experience.
Lead cross-functional efforts to proactively identify operational risks, system vulnerabilities, and performance bottlenecks, driving preventative actions and long-term solutions.
Serve as the business lead for major incidents and escalations, coordinating stakeholders, managing communications, and ensuring timely resolution of customer-impacting issues.
Partner with Engineering, Operations, and external vendors to improve platform resiliency, system performance, and operational readiness.
Oversee root cause analysis and continuous improvement processes, ensuring lessons learned are translated into measurable reliability improvements.
Drive operational readiness for new launches, integrations, and platform enhancements through structured testing, validation, monitoring, and contingency planning.
Lead the execution of strategic digital initiatives and technology integrations, ensuring alignment with business objectives, operational requirements, and franchisee needs.
Establish project governance, prioritize initiatives, manage risks, and ensure successful delivery across multiple workstreams and stakeholders.
Oversee vendor onboarding, implementation, and performance management to support a scalable and reliable digital ecosystem.
Direct the onboarding and activation strategy for new restaurant locations across delivery aggregators, catering platforms, and digital ordering channels.
Ensure the accuracy, integrity, and consistency of pricing, menu, and operational data across all digital platforms.
Provide leadership and direction across cross-functional teams, driving accountability, alignment, and execution excellence.
Develop executive-ready reporting and business reviews that communicate performance, risks, opportunities, and strategic recommendations to senior leadership.