Manager, Digital Design & Delivery

Dillon Consulting Limited•Toronto, ON

50d•$95,000 - $145,000

About The Position

Are you a visionary leader who can bridge the gap between technical design and enterprise strategy? Do you thrive on creating the systems and standards that empower multidisciplinary teams to excel? At Dillon, we are in the midst of a tech-driven evolution, and we are looking for a Manager, Digital Design & Delivery to fill an existing position, who will lead the development of our firm-wide digital design practices. This position can be based at any one of our North York, Downtown Toronto, Oakville, Hamilton, Guelph, Kitchener, London, Chatham, Windsor, Kingston, Ottawa offices. Reporting to the Director, Practice Operations, you will join a culture where innovation is encouraged and your leadership will directly impact the quality and efficiency of our national operations. You will work through a network of discipline leaders, digital champions, and subject matter experts across the firm, supported by Practice Operations and our IT team. We are looking for a professional who can set a clear direction for our digital future and ensure our teams are aligned and supported as we grow. As a key leader in Dillon’s Practice Operations team, the Manager, Digital Design & Delivery is responsible for the ownership, evolution, and consistency of the firm’s digital design standards and governance framework. This role is essential to our digital maturity, ensuring that CADD, BIM, and related platforms are used effectively and consistently across all technical disciplines. In this role, you aren't just managing tools; you are leading the transition toward a more consistent “Dillon Way” of digital project delivery. You will collaborate with practice leadership and technical teams to establish a sustainable support structure, manage strategic vendor partnerships, and ensure our digital workflows are scalable, efficient, and future-ready. Digital design deliverables must also be aligned with the needs of our diverse range of clients, and will be informed by our technical teams and through direct client engagement. You will have accountability for establishing and governing enterprise standards, ensuring adoption across practices, and providing clear direction on how digital tools and workflows are applied in project delivery, including clear decision-making authority on enterprise standards, tools, and delivery delivery approaches. Success in this role will be defined by the establishment of clear enterprise standards, improved consistency in project delivery, and the successful adoption of digital workflows across practices. Why Join Us? This is more than a standards-management role—it is a strategic leadership opportunity to shape the future of how Dillon delivers value to its clients. You will have the platform and support to influence how a national firm delivers value in an increasingly digital world. At Dillon, your work will be central to our ability to scale, innovate, and provide a premium experience to our clients coast-to-coast.

Requirements

Demonstrated ability to lead change and drive adoption of new processes, tools, and ways of working across diverse teams.
Exceptional stakeholder engagement skills and the ability to articulate a vision and build "buy-in" across all levels of the firm.
A sharp eye for identifying inefficiencies and a passion for creating scalable, repeatable solutions.
A strong working knowledge of the CADD/BIM landscape (e.g., Revit, Civil 3D, GIS) sufficient to provide high-level direction and oversight.
10+ years of professional experience in technical design, engineering, or planning, with a deep understanding of the project delivery lifecycle.
5+ years of experience in a leadership role focused on digital delivery, standards governance, or technical practice operations.
Experience working within a multi-discipline consulting firm, with an understanding of the challenges of standardizing practices across diverse teams.
Experience balancing internal operational efficiencies with the delivery requirements and expectations of a diverse client base.
Proven ability to lead large-scale initiatives and influence teams to adopt new ways of working in a complex, multidisciplinary environment.
Experience managing relationships with major software vendors and/or external delivery partners.