Digital Product Delivery Manager

JPMorgan Chase & Co.•Plano, TX

About The Position

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Digital Channels, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Requirements

5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies
Experience leading strategic transformation initiatives focused on delivery optimization, operating model evolution, or organizational effectiveness.
Demonstrated experience leading teams, developing talent, and building high-performing organizations through coaching, mentoring, and employee engagement.

Nice To Haves

Proficient knowledge of the product development life cycle, design, and data analytics
Advanced knowledge of product delivery frameworks, portfolio management, dependency management, and end-to-end product lifecycle governance
Experience leveraging AI-enabled tools, automation platforms, and modern productivity solutions to enhance product delivery, planning, reporting, and operational processes

Responsibilities

Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Champions innovation and modernization by identifying opportunities to leverage emerging technologies, AI-enabled capabilities, and automation tools to improve delivery effectiveness, operational efficiency, and employee experience.
Establishes operational governance, delivery metrics, and executive-level reporting to provide transparency into program health, risks, dependencies, and outcomes.
May lead and develop a team of product delivery professionals, providing coaching, mentorship, performance management, and career development while fostering a culture of accountability, continuous improvement, and collaboration.