Manager, Digital Community

Living Beyond Breast Cancer • Bala Cynwyd, PA

24d • Hybrid

About The Position

Living Beyond Breast Cancer (LBBC) is a national nonprofit organization dedicated to connecting people with trusted information and a supportive community. The Manager, Digital Community will play a key role in developing, expanding, and maintaining LBBC’s digital community platform, where constituents can interact with each other and engage in LBBC programs. This position involves managing Flourish, LBBC’s proprietary online community platform hosted on Mighty Networks, and leading broader digital community engagement and social listening initiatives across LBBC’s digital channels. The ideal candidate will be an experienced digital community professional with a deep understanding of platform functionality, and how to foster trust, participation, and connection over time. This individual should possess both creative thinking and practical engagement experience to ensure the digital community effectively extends LBBC’s mission and integrates with LBBC’s programs, outreach, and communications. LBBC is based near Philadelphia in Bala Cynwyd, PA, and operates on a hybrid work model, requiring occasional in-office presence for meetings and work.

Requirements

• Bachelor’s degree in a related field (or equivalent experience)
• 3+ years’ experience moderating large, diverse online communities on Mighty Networks, Discord, Reddit, Slack, or other forum/discussion-based community platforms; cancer or other healthcare-related communities preferred
• Proven experience building and/or growing an online, discussion-based community
• Creativity and a proactive approach to addressing moderation issues and developing engagement opportunities
• Excellent communication, collaboration, and time management skills

Nice To Haves

• Proficiency in Mighty Networks preferred
• Genuine interest in the healthcare sector, patient advocacy, and/or oncology

Responsibilities

• Collaborate with a cross-functional team to develop, implement, and evolve LBBC’s digital community engagement across platforms, with Flourish as the primary hub for connection and engagement.
• Actively moderate and engage in community discussions, share relevant and trusted content, and foster a community environment that is welcoming, supportive, respectful, and inclusive.
• Monitor trending topics and new ideas across various social media platforms, including but not limited to Flourish, Reddit, Facebook, Instagram, and other breast cancer digital communities.
• Collaborate with Educational Programs, Special Events, and Outreach teams to connect in-person experiences with ongoing digital community, as well as translating online community connections to in-person meet-ups.
• Serve as the internal subject matter expert on Flourish and Mighty Pro, including monitoring platform features, updates, and capabilities and advising on how they can support engagement, learning, and inclusion.

Benefits

• Health, dental, and vision insurance
• 401(k) with annual 4% employer match plus an additional annual discretionary contribution
• Generous paid time off plan
• Flexible work arrangements in a hybrid working environment
• Organization-issued laptop plus cell phone/internet stipend
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level