Community Manager

Housing Development Cor•West Goshen Township, PA

9d•$53,000 - $55,000•Onsite

About The Position

Housing Development Corporation MidAtlantic (HDC) is currently seeking a Full-Time Community Manager for our Denney Reyburn Apartments (West Chester) and Norriswood Apartments (Norristown). At HDC MidAtlantic, we believe everyone deserves a safe, welcoming, and affordable place to call home—and we’re committed to making that a reality every day. When you join HDC, you’re not just taking a job—you’re becoming part of a mission-driven organization where your work has a direct and meaningful impact on people’s lives. Every role contributes to housing stability, stronger communities, and opportunities for residents to thrive. Since 1971, we’ve been trusted developers, property managers, and community partners, working alongside our neighbors to create real change. Today, we own and/or manage over 3,300 apartments across Pennsylvania, Delaware, and Maryland, serving nearly 4,500 residents including seniors, families, and individuals living with disabilities. At HDC, you’ll be part of a team that values excellence, equity, collaboration, community, and integrity. We invest in our people, support growth and development, and empower our employees to make a difference—both in our communities and within the organization. If you’re looking for work that is meaningful, people-centered, and connected to a greater purpose, you’ll find it here.

Requirements

Position requires a high school diploma or equivalent required, along with a valid driver’s license.
Background in customer service required; one-year property management experience preferred but will train; affordable housing experience a plus.
Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
Excellent communication skills and enjoys working with people.
Must be open to learning property management software and standard office technology.
Successful completion of drug screening and criminal background check.

Nice To Haves

one-year property management experience preferred but will train
affordable housing experience a plus

Responsibilities

Serve as the primary on-site leader, fostering a welcoming, safe, and professional community environment.
Engage regularly with residents and respond promptly and respectfully to concerns using a trauma-informed approach.
Collaborate closely with Resident Services to support housing stability, connection, and resident well-being.
Maintain on-site presence to manage daily operations and respond to emergencies as required.
Community Manager may provide temporary relief coverage for staffing vacancies within their region, as needed.
Lead the leasing process, including updates to marketing, waitlist management, and determining program eligibility for applicants.
Manage rent collection efforts to ensure timely payments and achievement of monthly, quarterly and annual goals.
Process and track resident applications, determining income and program eligibility.
Ensure vacant apartments are prepared for occupancy by communicating expectations and deadlines to maintenance staff and verifying timely completion.
Maintain accurate, complete and compliant resident files and ensure strict compliance with LIHTC, HUD, RD, and 811 regulations as applicable.
Complete income certifications and annual recertifications accurately and on time.
Coordinate and prepare for audits and 3rd party inspections; proactively identify and make necessary file corrections.
Supervise on-site personnel and vendors to ensure excellent curb appeal and property conditions.
Communicate clear deadlines and expectations to maintenance staff to ensure vacant apartments are prepared for occupancy within specified timeframes.
Monitor property condition daily to ensure strong curb appeal, cleanliness, and safety.
Ensure resident work order requests are resolved promptly and professionally.
Monitor financial performance to perform better than budget, identifying and correct issues related to expenses and revenue to achieve positive net income.
Process and track invoices and ensure timely payments to vendors and utilize property management systems to document activity.
Represent HDC professionally and respectfully in all interactions with external partners and governmental agencies.