Manager, Digital Commerce Operations

Crocs, Inc.•Westwood, MA

2d•$117,000 - $127,000•Hybrid

About The Position

As part of the HEYDUDE North America Digital Experience & Commerce Operations team, the Manager, Digital Commerce Operations leads the centralized operations function supporting product setup, product information management (PIM), digital product readiness, marketplace operations, catalog distribution, fulfillment processes, and key technology integrations across digital channels. Reporting to the Senior Manager, Digital Experience & Commerce Operations, this role serves as the primary liaison to Enterprise Technology and external marketplace partners, driving operational excellence through strong cross-functional collaboration, scalable processes, and reliable execution.

Requirements

Bachelor’s degree in Business, Marketing, Digital Commerce, Operations, Merchandising, or a related field, or equivalent experience.
Three to five years of experience in eCommerce operations, marketplace operations, product operations, catalog management, digital merchandising, or GTM operations.
Strong knowledge of NPI setup, product information management, catalog distribution, feed management, marketplace activation, and launch-readiness processes.
Experience with commerce technologies such as Salesforce Commerce Cloud, PIM platforms, Rithum, CRM or MarTech platforms, marketplace portals, and order-management or fulfillment integrations preferred.
Working knowledge of marketplace order ingestion, fulfillment operations, FBM workflows, product feeds, pricing, and inventory data flows.
Experience managing technology tickets, defects, enhancements, backlogs, and roadmap communications across business and technical partners.
Demonstrated ability to troubleshoot catalog, feed, integration, and operational issues across internal teams, marketplace partners, agencies, and technology providers.
Strong attention to detail, data-quality judgment, project-management skills, and the ability to establish repeatable controls, documentation, and governance.
Clear, collaborative communication skills with the ability to translate operational risks and technical issues into owners, actions, and resolution paths while managing multiple priorities.
Proficiency with Excel or Google Sheets, catalog and product tools, reporting dashboards, ticketing systems, and common project-management and communication platforms.

Responsibilities

Own end-to-end NPI setup and digital product readiness, ensuring products are created, enriched, validated, and available to the appropriate channels on time.
Lead PIM administration and product-data governance, including hierarchy, attributes, titles, descriptions, imagery, supporting assets, and channel-specific requirements.
Manage product-data and catalog workflows across PIM, Salesforce Commerce Cloud, Rithum, marketplace platforms, and connected feeds and integrations.
Partner with Product, Merchandising, Planning, Creative, GTM, and channel owners to close content, pricing, inventory, and asset-readiness gaps.
Own catalog distribution and marketplace feed health, including validation, activation, error monitoring, issue resolution, and launch quality assurance.
Lead the Rithum operating relationship for Target+, Walmart, TikTok Shop, and other connected marketplaces, including integrations, platform issues, support tickets, and enhancements.
Oversee marketplace order ingestion and fulfillment operations, including FBM workflows, integrations, exception management, and cross-functional issue resolution.
Serve as the operational project manager and Enterprise Technology liaison across CRM, MarTech, website, and middleware platforms, coordinating tickets, defects, backlog priorities, roadmap items, and stakeholder updates.
Maintain launch-readiness checklists, catalog-health reporting, product-setup trackers, standard operating procedures, and governance routines that reinforce visibility and accountability.
Partner with channel leads on assortment, launches, pricing, promotions, and retail-event requirements while maintaining clear accountability between centralized operations and commercial channel owners.
Identify and implement opportunities to automate workflows, reduce manual effort, improve data accuracy, strengthen integrations, and accelerate speed to market.