Manager, Detroit Water Site Support
About The Position
Position Summary If you are a Engineering professional with experience leading engineering support teams in water and wastewater systems or automation projects, Emerson has an exciting opportunity for you. In this role, you will guide a high-performing team while strengthening customer partnerships across local water and wastewater treatment facilities in the Detroit, MI area. You will provide leadership for day-to-day engineering support, champion customer satisfaction, and drive operational excellence while contributing to innovative automation solutions that support sustainable power and water infrastructure in North America.
Requirements
- Bachelor’s degree in engineering, a technical field, or equivalent combination of education and relevant experience
- 8+ years of experience in control systems, preferrably in Water and Wastewater
- Experience leading field services or project engineering teams, for customer-facing projects
- Willingness and ability to travel up to 20% domestically
- Authorization to work in the United States without the need for current or future sponsorship
Nice To Haves
- Knowledge of distributed control systems (DCS), with Ovation experience as a plus
- Background in systems integration
- Professional certifications such as PE, PMP, or similar credentials
Responsibilities
- Provide on-site leadership, supporting daily operational and business needs
- Lead, assign, and support the development of a team of site engineers, fostering growth and accountability
- Deliver high-quality customer support, including system troubleshooting, field services, system startups, upgrades, and execution of smaller-scale projects
- Build and maintain strong customer relationships to promote satisfaction, trust, and long-term business growth
- Develop and implement training and development plans to prepare team members to meet evolving customer and technical needs
- Collaborate with the Manager of Detroit Water Projects to align staffing and support resources with project schedules
- Support estimating efforts and resource planning for future customer support and business opportunities
- Drive effective, innovative solutions to customer challenges, strengthening Emerson’s value in the water and wastewater industry
- Partner with customers to resolve technical, contractual, and warranty matters while balancing service excellence with business objectives
- Promote a culture of safety, integrity, collaboration, and continuous improvement in all activities
Benefits
- Ongoing career development
- Leadership opportunities
- Mentorship
- Training
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
